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Dr M C Downie - Hatherleigh Medical Practice

  1. Okehampton
  2. Hatherleigh Health

Reviews, get directions and contact details for Dr M C Downie - Hatherleigh Medical Practice

Address: Pipers Meadow, Hatherleigh, Okehampton EX20 3JT, UK
Phone: 01837 810283
State: Devon
City: Okehampton
Zip Code: EX20 3JT

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Reviews
Excellent experience over the past couple of years. Online service is fine, resulting in a phone call within a couple of hours. Same day appointments with paramedic clinic, or doctor when needed, to see my little boy. Paramedic clinic is a great service, thank you.
I can only speak about the senior partner here. Dr Timothy Watson. Arrogant, condescending, rude, aggressive, shady, deceitful are all words that can be associated with this individual. The man should not be in a public facing role. in response to your email, there was no abuse to your staff, only abuse from you Tim... Absolutely shameful and you know it! do you really want me to go into details on here !?
If my call is so very important to you. Why keep me waiting on the phone for half an hour before answering the phone. I understand you have other calls but that means you need more staff to answer.
Klinik is an obstacle to access not a point of access. And not available today anyhow. Phone signal poor no access, no email access that's 3 strikes no access. 21st century service?
Absolutely useless. Doctors here are simply not worthy of the name. Was prescribed medication that I am allergic to, despite it being on my file, and when we called to tell them I can't take it, we were told we'd get a call after the doctor had "think about what to give me." My tempurature has since risen 39°c and I have gotten worse. After hours of waiting for a phone call, we called them only to find that they were closed. 111 was called last night around 12am, didn't receive a phone call until 7.30am, which was then missed as we were asleep as most people are at that time. Had to call up today, only to be prescribed something I am allergic to. It's not the first time either, I have been prescribed medication I cannot take and been told that "the risk is worth it" which, I can tell you now, it is not worth it. There are a myriad of reasons this "medical centre" has such bad reviews, this is one of them. "Doctors" here do not care about their patients, despite the fact that it is their JOB to care. Communication for disabled people such as my self is absolutely criminal. I am unable to talk on the phone, and despite being given consent multiple times to talk to my family, they still cause issues. GP's are not allowed to email with patients, creating yet another issue for Disabled people.
Weeks to get an appointment with a GP. Arrogant attitude of some staff since lock down. Complete failure to respond to eConsultation despite acknowledging receipt of same. Many online services are not supported through their website. Barely worth one star. Friends in other parts of UK get a hugely better service at their respective medical centres.
I can not speak highly enough of this practice and wonderful staff. The new online service is wonderful. Twice I have messaged and both times I was phoned straight back. Dr Hamilton is amazing and the nurses are fantastic too. Caring, never making you feel rushed and always willing to listen and help find solutions. Thank you
Since covid, actually getting an appointment to see a GP is almost impossible. The online system is frustrating when you need to speak to someone. There doesn't appear to be many GP's working here anymore. Although restrictions have been lifted there seems to be a lot of Administrative staff stood around chatting, plenty of nurses taking clinics and hardly a GP to be seen, very worrying for a growing town like Okehampton.
Always found the staff to be friendly and helpful. Online consultation form used a few times and always get a phone call back that morning from a professsional. Yes they are stretched as is the whole of the NHS but can't fault response times using online forms. Special thanks to pharmacist Alex who sorted me out with a prescription. Very helpful!
I wanted to thank the extremely professional, kind and reassuring staff who helped me on Friday morning. I was seen within 10 minutes of arriving with my symptoms by HCP,s who were amazing!! I cannot fault your services in any way. Following a few hours in the Same Day Assessment Centre, at the RD&E, I was able to return home. Many thanks again
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