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Dog & Co

  1. Southend-on-Sea
  2. Shoeburyness Pet Store

Reviews, get directions and contact details for Dog & Co

Dog & Co
Address: 143 Eastern Esplanade, Southend-on-Sea SS1 2YH, UK
Phone: 01702 617171
State: Southend-on-Sea
City: Southend-on-Sea
Zip Code: SS1 2YH

opening times

Monday: Closed
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Words cannot describe how disappointed and upset I am with Dog & Co. Probably the best thing I can do is let you read the email I sent them complaining... __________________ Dear Dog and Co Im writing to say that I am really unhappy with the way my dogs look after further inspection getting home from our appointment 3rd October 2017. I very clearly said to Jo and the lady with the short hair that I did not want my dogs ears cutting. My request was ignored. Charlie’s ears are now uneven and that to me is quite upsetting. Louis has had a chunk taken out the back of one too, and the side of the other one which again is upsetting to me. I feel you ignored my request and broke my trust. You should have left them and then when I collected them point out they were potentailly matted, as an excuse, or phone me to ask my permission to cut that part to make sure it was ok after I very clearly stated I did not want them cut. I have attached images to show you what I mean. On a further note, Louis front legs are different lengths, and Charlie’s front legs look like they haven’t been cut at all. My husband and family agree that this is their worst cut yet. It looks very rushed. Charlie’s tail looks like it hasn’t been touched either. I have been gradually feeling more and more disappointed over the last few appointments as I feel the high standard you once had has slipped. It looks like now that you have joined the two shops you have less time to take the care you once used to. I often find myself trimming bits that are uneven when they get home, but let this slide as I appreciate it is nearly impossible to achieve perfection for the price I pay and the time that is taken on each dog.. but after my instructions have been ignored I feel now that I have to say something. Im really sad to say that after being a loyal client for a few years now I feel really let down. After my clear instructions were ignored I worry that you were either too busy and forgot my request, or Charlie was unhappy and moved which resulted in lopsided ears. I would have actually preferred that excuse because a mistake made that was his fault could be forgiven.. but an intentional cut with the excuse of “he was matted” is not really good enough after I said leave the ears alone. He was not matted. I’m not sure how the situation can be rectified. I’m going to have to try and even out Louis legs and trim down Charlie’s front two and tail myself as they look ridiculous and I am embarrassed. __________________ My response to this email was two weeks later and just a simple thumbs up emoji to my message sent via Facebook Messenger. I have since found a new groomer and their cut is leagues above what I've had before, and it's cheaper. So I will correct what I said in my email to them... you can achieve perfection and you can get it cheaper! So, thumbs up to you guys! 1 Star and you've lost your £500 a year I was spending with you, and have done for 3.5 years. Thank you for your bad customer service. I've told everyone I know. Please think very carefully before considering this groomers! They don't care about you or your dog, they just want your money.
9 years ago (07-12-2017)
Didn't want to give the one star but had to give something I suppose.. Just picked my cockapoo up from here and he looks utterly ridiculous!! He has very short front legs and paws and they haven't even touched his back legs.. he has major patches and random long bits that have been left. Not only that but we were told a pick up time and when we arrived they said they needed another hour. Fair enough but on my second journey to pick him up I get a call from them which I obviously missed but I was already on my way so didn't think too much of it. As we arrived they moaned about how they called 20 minutes ago as he was ready then.. Problem I have with that is I was already on my way so if I had waited for the call I would have been even longer how do they expect me to be outside when they call when they can't even give me a proper time for pick up!! They also asked for 8 pound more than the original price I was given on the phone.
9 years ago (06-04-2017)
Yet again extremely happy
9 years ago (07-01-2018)
Day trip to the seaside with the family, they were absolutely lovely. Reassured me that Cassie would be fine. Asked exactly how I wanted her cut and said they would call when she was ready. I got a Phonecall a couple of hours later, she was beautiful, clipped exactly how I expected, she was happy, running about with other dogs, the place was clean and tidy and most importantly secure! Big thankyou to all the staff, reasonable prices and genuinely helpful! If I ever return to the beach, I shall definitely use your services again! Thankyou from myself and Cassie!
11 years ago (01-04-2016)
I can't emphasize enough the superb wash and groom you gave Jazz late yesterday afternoon. She won't have to face the hot weather with so much trepidation. Anyway thanks again for the brilliant job
12 years ago (30-06-2014)
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