Direct365

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Address: Oasis Business Park, 1 Prescott Road, Up Holland, Skelmersdale WN8 9RD, UK

Phone: 0800 612 9588

Website

State: Lancashire

City: Skelmersdale

Zip Code: WN8 9RD

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Gross overcharging without justification. we have queried a bill for the collection of general waste. We have been unable to get a response as to why since September 2017. We have called and emailed many times yet the high charging has continued. We were told to allow up to 8 weeks to resolve these kind of disputes REALLY??, yet 5 months have gone by and we have not been contacted to resolve this matter.
 Our 660L bin collection is usually sufficient.However according to their records the bin was a whopping 266kg!!!! over our usual allowance during our quietest period in August 2017, when we quantified the excess weight it was the equivalent of four staff members inside the bin .. and they asked me if it could be food waste SERIOUSLY???

 7 years ago (13-02-2018)

Do not be fooled by Cheep Quotations
We had a contract with Direct365 for our commercial waste collection. Their quotation was competitive but after a few months they started raising unfounded invoices for excess weight we and ended up charging more than their contract prices.
The service was irregular and we had missing collections, nevertheless they still raised excess load for a collection which never happened.
Despite my several requests for details, I never received a reply. Attached pictures have been taken the night before their collection which show our bins were not even full. 
Despite the fact their invoices were paid in advance, they stopped serving.
The matter is now referred to our solicitors.

      
      
      
 7 years ago (08-03-2018)

After listening to excuse after excuse for 6 months we have now cancelled this service.  We were supposed to have fortnightly collections but these were being missed regularly, we would then have to wait another 2 weeks for them to rectify so we were constantly left with overflowing bins.  Don't bother to use this company they do not keep to regular service but still want paying for 3 months in advance for a very poor service.

 7 years ago (16-02-2018)

to start of with how do i give 0 stars, i am leaving a review from Pepe's Birmingham and we have 8 store with this unreliable company. I will never recommend this company to anyone, they removed our bins one week early and refuse to cover the cost of the local clearance companies. CAN YOU IMAGE IF I TERMINATED THEIR CONTRACT ONE WEEK EARLY... also too many problems during our contract, so please stay away from this company, total amatures.

I have called and complained to Trading Standards...

 7 years ago (29-03-2018)

I do NOT recomend this company to anybody!!!! Waste collection continuosly late or missed! Their reason is that the driver could not park, however there is s parking bay next to us. I have to chase them and each time i speak to someone i have to explain everything again and again, but nothing hsppens! 
The whole company is a joke!!!!

 7 years ago (25-01-2018)

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Reviews, get directions and contact details for Direct365

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