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Design A Cake

  1. Washington
  2. Washington Bakeries

Reviews, get directions and contact details for Design A Cake

"UK's best Cupcake, Cake Decorating, Sugarcraft shop & online store.Priding ourselves on having the largest store in the UK.Established 1997."
Address: 30-31 Phoenix Road , Washington NE38 0AD, XTW, GB
Phone: 0191 417 9697
State: XTW
City: Washington
Zip Code: NE38 0AD

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Reviews
Great Shop for all kinds of Cake and sugarcraft needs. Very well laid out and clearly priced. Very competitive prices. Found all I was looking for and inspiration for future projects.
Dead easy to find, right near Dainty Supplies Dainty Toys. Generally have what you need when you need it. Extremely clean and tidy shop with friendly and helpful staff. Plenty of parking, but please make sure you drive the right way round the one way system in place
Placed an order yesterday Friday to be delivered to me in the Lake District, I received a message to say my order would be delivered on Monday, which I thought was brilliant. Received another message this morning Saturday to say my order would be delivered today between 11.30 & 12.30, I had my order before midday, fantastic service from start to finish, the lady I dealt with on the phone sorry I have forgotten her name was lovely and really very helpful, I normally visit the shop when I am home in the North East, but as I was at my caravan I decided to order what I needed over the phone. I would certainly recommend the delivery service, I will certainly use it again. Thank you Design a Cake for fantastic service.
Nesrly alwsys manage to get what I wsnt. Very friendly and helpful
Always very helpful when I have a query. Items always turn up on time and if anything is out of stock, I have always been notified. Good value for money too and I can even go as far to say that the DPD driver could not be more helpful.
Visited today for some flowers to add to a wedding cake, what should have been a lovely experience was tarnished by the clear disinterest and unhelpfulness of the staff, had obviously interrupted a 'chat' with someone to ask for advice which was our first mistake. It was downhill from here on!! I will say it started with who I think is the manager and all through the staff, so at least poor manners is consistent throughout. My advice to anyone is buy online as you will be guaranteed a better service. You would expect better when the shop was practically empty, clearly good customer service is an alien concept.
Visited today, practically nothing on the shelves, looked like they are closing down. Very very sparse 'range' of fondant colours, icing tips, cake dummies, no cupcake containers, random Halloween, Christmas rubbish on clearance. I ended up putting the 2 things I needed back because they didn't have the other 10 things I wanted. Unfortunately I will have to shop online and not support small local business which I am one of otherwise I would not be able to get anything. Over heard one of the staff saying online was taking over and I understand the pressures from online stores and cash flow issues but you need to have a reason for customers to visit, otherwise there is no business, it's cyclic no stock, no customers, no money to buy said stock with...no customers, no business.
Visited 31st May hardly any stock and sounds like the shop is closing down and shopping online will be the only way to get products. This is such a shame as an amateur cake decorator it was always nice to go and get advice from very helpful staff then buy the products. Online is ok if you know what your want but if colours are needed it is better to see in the flesh so to speak as computer colours aren't always what they are in real life!!!! Absolutely gutted
I've been using Design a cake for over 10 years and their customer service is excellent! Whenever I've called staff are really friendly and helpful!
Very clean, well organized and well stocked store, very wide range of items at reasonable prices. Helpful and knowledgeable staff, free level access parking outside
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