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Dents Accident Repair Centre Ltd

  1. Stockton-on-Tees
  2. Thornaby On Tees Car Repair

Reviews, get directions and contact details for Dents Accident Repair Centre Ltd

Address: 6 Limeoak Way, Stockton-on-Tees TS18 2LS, UK
Phone: 01642 247705
State: Stockton-on-Tees
City: Stockton-on-Tees
Zip Code: TS18 2LS

opening times

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
My partner was recently involved in a non-fault car accident resulting in some body work needed to the car. Dents were her insurance company's only approved garage in our area. We looked up Dents' reviews on the Internet to find many to our dislike. We discussed using our preferred garage with the insurance company but were faced with a £250 charge if we chose that option so we declined. Dents collected the car but prior to the collection we took extensive photographs of both the interior and exterior of the car. When we received the car back it was not delivered on a flat bed as agreed. We found that some of the agreed work had not been completed, the work that had been completed was done to a unsatisfactory standard, they had damaged our rear break light when the work being done was on the driver's side door and our mileage had increased by over 100 miles. We contacted our insurance company who discussed the issues with Dents, who denied all, but thankfully we had the photographs as proof. Our insurance company sent out an inspector to look over the car and he agreed with our points but also noticed several other issues; the paint work had three different colour shades and masking tape still visible from their work, etc. It was agreed that Dents would collect the car and complete the work again and they offered to replace the rear light as "good will" even though it was them who damaged it. When we received the car back the second time it was delivered on a flat bed but with a flat battery and the engine radiator was empty of fluid. We didn't notice these issues until later that evening when my partner was on her way to work. All in all we have received a very poor service from Dents. We would advise anyone in a similar position to pay the charge and use your own preferred garage and STAY AWAY FRON DENTS! I have given a 1* rating as that was the lowest. Really they deserve a -5*
9 years ago (16-04-2016)
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