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Dellacasa

  1. Norwich
  2. Norwich Kebab

Reviews, get directions and contact details for Dellacasa

Dellacasa
"Dellacasa is a takeaway in Norwich that is open 7 days a week. They sell pizza, kebabs, chicken, fish, burgers, pastas etc. They offer free delivery from 15:00 til late 7 days a week for a 5 mile radius. They often have deals on where you will get something for free, and kids meals are only £3.80 There are usually very good with delivery times, . The food is always hot and very tasty, good place for all the family."
Address: 81 Lovelace road , Norwich NR4 7AE, NFK, GB
Phone: 01603 453444
State: NFK
City: Norwich
Zip Code: NR4 7AE

opening times

Monday: 14:00-00:00
Tuesday: 14:00-00:00
Wednesday: 14:00-00:00
Thursday: 15:00-01:00
Friday: 15:00-01:00
Saturday: 15:00-01:00
Sunday: 15:00-00:00

Update Info

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Reviews
We use to use this take away all the time but recently the restaurant has gone so downhill. When you order deliveries most of the times they turn up cold. Phoned up to complain today, about my food because I had a guest around and I'd ordered a takeaway and by the time I got the food, it was Stone Cold. When I phoned to share my disappointment regarding the food. I paid for but in return, I was greeted bye and aggressive mannered gentleman, who was extremely rude. Im an 61 year old disabled lady. I was absolutely horrified by the way he spoke to me! I even found a hair in the food, which I have taken pictures of and will forward the matter to the food agency. I'm so so disappointed by what happened because I use-to order from there all the time but no more. The place has gone downhill big time. BE AWARE EVERYONE. VERY VERY SAD, FEEL LET-DOWN & EXTREMELY UPSET.
Very tasty food ordered many times never disappointed very quick delivery service
Less than a star….my order got cancelled with rude remarks after waiting almost 2 hrs ..i am still shocked!
So disappointed. Made an order with a scheduled delivery allowing for plenty of time. Was near an hour late without any notification even though I'd clicked on an update twice. Called them, they blamed it on the traffic due to petrol, then hung up. When it arrived, I had a warm diet coke a cold kebab, that tasted horrible and cold rubbery chips. Worst service, worst food I have ever had.
Everything was stale - the chicken was a raw on the inside, and old chips were refried to make them hot. The pizza was stale and very bad taste of tomatoes Will never order again! Price and food not worth it!
the food came within a good time period however we got the complete wrong order. when i called up to speak to someone i mentioned what i ordered and then what had been delivered and the person i spoke to swore at me on the phone whilst he was driving and then started getting angry with me. even before i mentioned the wrong order he was quite rude by repeating that he couldn’t hear me however i was speaking clearly and there was no problem with my phone. we will not be ordering from here again. disgusting customer service!
Nasty chips and wings, taste like it’s been refried in month old oil. CHANGE THE OIL ONCE A WEEK PLEASE, I had to throw it away inedible.
Dellacasa's kebabs are *chefs kiss! Always hot on arrival too. Their chilli sauce makes your lips tingle. Delivery is good - around 30mins during peak time. Customer service is excellent, only once has my order been wrong out of hundreds and they were very good about it and put it right asap. Please don't change your recipe!! I recommend ordering direct through their website, seems faster and is the cheapest too.
How anyone can knock these guys for the standard of their food is beyond me. Its first class and in truth the ONLY reason i keep returning. Customer service needs SERIOUS improvement. If your thinking of getting a delivery from this place through the app or any other means forget it.. its just not worth it because when they are late its by hours not a few minutes I ordered through 'Uber eat' tonight at 18.15pm called up at 20:00pm to find that the order did not come through because they didnt bother to check the laptop and ticket machine. Food in fairness turned up 15 minutes later but its things like this that really gets on peoples backs. Staff always seem to have a cocky arrogance about them and make a frequent habit of saying "my friend" after everything they say to you, try not to get lured in to it, i think half the time its another way of them saying "we're sorry for the shocking service" I have been a loyal customer to Dellacasa's for years and on many a occasions been close to ordering elsewhere but they continue to keep my custom through producing amazing food every time.
To start of with the food was cold on delivery. Missing the coleslaw from our chicken meal deal. Garlic cheese pizza was flavourless as were the garlic mushrooms. And finally couldn't eat the fried chicken as it was put in the same box as the spicy wings which probably wouldn't bother many people but I can't eat spicy food. Definitely won't order from there again!!!
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