David lloyd

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"Located only ten minutes from Heathrow Airport, David Lloyd Heston has a unique heritage as the group's very first health club. Since opening its doors in 1982 it has been a first-class fitness destination with fantastic racquets facilities, heated indoor and outdoor pools, a state-of-the-art gym and excellent group exercise studios. Further features include our DL Kids activities, crèche, packed social calendar, spacious Clubroom and luxurious spa."

Address: Southall lane Hounslow , Middlesex TW5 9PE, XGL, GB

Phone: 020 8573 7600

State: XGL

City: Middlesex

Zip Code: TW5 9PE

opening times

Monday: 10:00-20:00
Tuesday: 10:00-20:00
Wednesday: 10:00-20:00
Thursday: 10:00-20:00
Friday: 10:00-20:00
Saturday: 10:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews

By far the worst club in the #heston area. Taking advantage of the fact there aren’t alternatives available. Horrible customer service, broken equipments, facilities not working and no response to complaint filed over a month ago. Yet increasing prices. Plenty on hygiene issues, I just don’t understand the how they get the audacity to continue charging high fees.  They should provide refund when the service offered in the contract aren’t really being offered.  When a complaint is made, all they say someone will get in touch with you and then they forget about it.  Only solution is to stop direct debit, if they charge to penalty then take them to court.  Photos are from 22/01

I went to a blaze taster class and I had a great time with Jade. The rooms are spacious and equipments are new. I tried their three eggs omelette and honestly it was one of the best omelettes I ever had. Everyone I spoke to was friendly and helpful.

As a member of David Lloyds for over 6 years I can honestly say this is the worst gym I have ever stepped foot in. It's a shame that it's so local to me. I have been attending this gym for over a year now and these benches or machines have not been repaired or upgraded.  I don't know who managed the budget for the spa renovation but they are spending money in the wrong places. You can't be a top tier gym when you have duct tape on seats and the majority of your benches and equipment are falling apart.  Head office really need to have stricter quality controls on how their gyms look.

When we went in for a tour, it was wonderful. Customer service was friendly and very informative. As of this moment, we have been having nothing but issues with the team. We've been overcharged for our membership and have been waiting for almost a month for someone to fix the issue despite our many complaints. As a perk to get us to sign up, they offered us a free 2 week trial for a friend, We informed one of the friends was going out of town and would miss out on the majority of the trial and they advised us that they could change it as long as the friend doesn't do anything. Now, it is an issue to make those changes. After being told that they weren't able to do that, they offered us 2 extra guest passes but have yet to honor that. It's impossible to get in touch with them over the phone. No one emails back. Regular staff pretend to be part of the management team to take your complaint. As for the facilities, they are mostly clean. I mainly use the outdoor pool, which I feel like might only get cleaned once a week, so it's a bit dirty.

This outstanding fitness center offers a comprehensive range of facilities to cater to all of my fitness and relaxation needs.  The gym area is spacious and well-equipped, boasting state-of-the-art machines and free weights, perfect for all levels of fitness enthusiasts. The group classes are engaging and diverse, led by professional and enthusiastic instructors who are dedicated to helping members achieve their goals.  In addition to the top-notch workout options, David Lloyd Heston offers a luxurious sauna and steam room for relaxation and rejuvenation. These facilities provide the perfect escape after a challenging workout, promoting muscle recovery and overall well-being.  The staff at David Lloyd Heston is friendly and attentive, ensuring a welcoming atmosphere for members. They are always on hand to offer assistance, advice, and encouragement, making each visit to the gym a pleasant and motivating experience.  In summary, David Lloyd Heston is a fantastic fitness destination for anyone looking to improve their health and well-being. With its impressive facilities, skilled trainers, and exceptional customer service, it truly stands out as a premier fitness club. I wholeheartedly recommend it to anyone in search of a top-quality gym experience.

Been a member since childhood, never missed any payments or had any requests from the gym. The low standard and poor customer experience was acceptable as the gym was a gym and allowed a workout to take place without any further expectations from them. For the first time in about 20 years for a injury that occurred because of the poor management of the gym and not having the right process in place and having 0 structure I have been permanently affected with not being able to extend my ring finger. It took me just under 6 months to speak to someone about it and over 50 calls to request someone to call me. Resolution was not a resolution and further more when speaking to senior team members you get spoken down to. I’ve asked on numerous occasions to speak to a person with a level of power but no luck. Regardless I will continue to pay my £93 a month only because it’s a 7 minute drive for me however, would not recommend this Team to anyone. This is coming from someone who allowed them 6 months for a call back. The team here are a joke. The only good member of staff is Fabio which funnily enough is not even a permanent member. It’s also an eye opener to see how other David Lloyds club talk about this one.  I’ve sent over my details for a call back, I sent one November 2021 and didn’t get a response, let’s see if I get a reply from this one.

I’m writing this review, after my first one was deleted. Last week I had a  tour of the gym, with an open day. A member of staff explained me everything about the current and the post refurbishment facilities, which I was very happy about, and the advantages in joining the club now, with a very good price. But being on an open day, I was ready to try out some of the facilities today. I went to the male changing room, to find out locks were not provided! Fair enough, some places don’t provide locks. I went to the reception, and asked about a temporary lock I could use for few hours. They said I couldn’t have one , I was offered to leave my stuff in their office….how convenient and professional!, going from the swimming pool, walking the whole club to get to the office to collect my stuff. I had no option but leaving. Is that the way you treat someone who is possibly joining the club? They had lockers for sale, they said, I'm sure it wasn't complicated to make me use one, and keep it as temporary one, you go above and beyond in these situations. Instead they saw me just shrugging my shoulders, and leave the premises. I was really really looking forward to going home, and tell my partner how we should go for the double membership, at £219, and was convinced on doing it. Now I'm only convinced I won't ever do it, cause today's experience left a bad taste in my mouth. I saw that the gym tried to call me after, via phone, and I was at work. Never heard from them after that. I hope this review stays this time

I've signed it with the help of Stacey and haven't regretted it since. She showed me around explained my options clearly and I've chosen accordingly. A great experience. The club has a great chill atmosphere, loads of features and facilities. Quality is good too. I'm a happy puppy. Thanks D.L.

My friend took me to visit on her guest pass and I enjoyed swimming and aqua aerobics. I then used the sauna and steam room. It was very relaxing, not too crowded and there was very spacious changing facilities. Very impressed

The fact that complaints about the management of the club are responded to with "we have asked the management team to get in touch with you" says how much customer service is valued and how much customers are respected by this club.  I first joined in 1982 when this was a flagship club. I rejoined in the mid 2000s and, as a tennis member, have seen the facilities, organisation, transparency, and quality of communication gradually eroded over the years.  This club needs a reset: management who understand and value customer service, their members, and care about the long term future of the club.  While creating new spa and gym facilities is important, their value is lost if members are not valued and other services are gradually eroded e.g. tennis facilities and management.

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