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Reviews, get directions and contact details for Cumbria Green Energy Centre

Address: Phoenix House, English Damside, Carlisle CA3 8AU, UK
Phone: 01228 538920
State: Cumbria
City: Carlisle
Zip Code: CA3 8AU

opening times

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed


related searches: Eco Green Energy, Eco Green Energy Solutions, Eco Green solar, Green Energy wood pellets
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Reviews
We moved into a property which has a biomass boiler fitted and serviced by Adam. On moving in it was evident that the boiler was not regulating pressure and wasn't working. I rang Adam ASAP and explained that we had a 2 year old, no heating and a damp old house. Adam said he knew what the problem was and would order the part from Italy right away, he said he'd be with us in a week. The week came and went, another phone call and were told the part was on its way and he'd ring as soon as it landed. I reminded him we had a 2 year old who was developing a bad chest due to no heating. He said he would be in touch. To cut a long story short this was in April and it's now August and I'm still waiting for that phone call. We rang at least once a week to chase this up and were fobbed off each time . I ended up ringing another local company and they came out the very next day and resolved the issue no part from Italy needed Absolutely shocking service, especially with full knowledge of having a baby in the house! We will never contact them again.
Disgraceful dangerous installation of undersized boiler not suitable for house only warm at best. Installed 8 mtrs away from main house pipe work and boiler on outside Uninsulated wall. With pipe work uninsulated in loft space of extension so barely warm by the time the pipes get to heat main house. NO ventilation in cylinder room causing major damage to ceiling and joist and walls. Said 18kw boiler but only fitted a 14 kw boiler so having to run at full power to try n warm house causing excessive use of pellets £300 a month :- ... FIVE 5 leaks to boiler and cylinder. Wrong motherboard fitted had to get new suitable one. Hot water tank Much to small to keep constant hot water and heating. Have to have coal fire on to sufficiently heat house. See photos
Adam and crew installed our biomass system and we cannot praise them enough. They were extremely professional in all aspects. We have had no problems whatsoever regarding any part of the system installed,and any query regarding RHI is swiftly answered,in fact Adam has not even once failed to answer any call any time of day even on their Christmas party!! Highly recommended.
The service our business has had from Adam and his team has been great. Professional, value for money and efficient. What you see is what you get from Adam, he is down to earth, honest and always delivers what he says he will. Would highly recommend the services of Eco Green
Employed to install wood stove. Spoke to Adam all seemed good. Laurel and Hardy turned up with almost no relevant equipment and after 4 days without functioning central heating and overflowing boiler header I lost patience. All, apparently, my fault for asking for job to be done. Thrown them off site. Never will I have them back.
This Company is making unsolicited cold calls in breech of TPS regulations. On being notified of such they immediately terminated the call. Unacceptable behaviour by any professional organisation.
Thank you to the team at Eco Green, great service and support for our Bio Mass heating system. Installed and serviced over the last 9 years.
Fantastic company and A**** backup and service Adam removed our old boiler and installed the new one in record time everything you could ask for is accommodated with there "nothing is a problem" attitude and he will answer the phone day or night
Friendly helpful staff, even carried things to the car.
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