Cruise Nation

Reviews, get directions and contact details for Cruise Nation

Address: Ferryboat Cl, Llansamlet, Swansea SA6 8QN, UK

Phone: 0800 408 0757

Website

State: Swansea

City: Swansea

Zip Code: SA6 8QN

opening times

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

Appalling customer service, quick to take your money but then will gladly ignore you if you have a problem about your expensive cruise that you booked with them. Helen fox has been useless. They never ring, email or reply to your messages. Customer service is non existent and they fob you off when you ring, saying they have passed it to a certain department. AVOID THIS CRUISE WEBSITE AND BOOK WITH A BIGGER COMPANY WHO TAKE YOUR PROBLEMS SERIOUSLY

 7 years ago (18-04-2018)

Used this company in April for Caribbean Cruise on Independence of the seas. Everything was brilliant.
I cannot fault their prices...so competitive.

 8 years ago (29-10-2017)

DO NOT USE THIS COMPANY   if you want any replies to complaints from customer services or you do not want to be ripped off by inflated prices for transfer's. I wrote a letter of complaint to The Managing Director Phil Evans approximately 1  month ago , it was passed  on to Customer Services &  After Sales Manager Lindsey Coleman as the MD showed little interest in replying personally.All i have been promised is a reply to my complaint which has never happened.That show's his commitment to customer service in itself " cannot be bothered " My complaint is one of the many, see and google the travel expert Simon  Calder on Cruise Nation. He comments on hidden charges.My transfer charges were extortionate.The travel times were no where near as printed and in itself badly timed for pick up's  i.e missing out on morning breakfasts.I think i could have payed half the £170-00 Cruise Nation charged by doing the transfers myself.
       When booking because i had a very bad back problem i was assured they booked me an aisle seat for easy access .What happened on the outward and inward bound flights " yes i was given a window seat"
As other previous customer's have said on there Facebook site 16th Oct , they  manage to bombard you with e-mails of offer's but yet fail to reply to your phone call's. Personally i think there conduct is scandalous especially their Customer Services.If could have given the option of 0 stars i would have done that.

 8 years ago (07-11-2017)

i cancel my booking because of some reason no one help for and no body reply on my email

 7 years ago (27-03-2018)

Fab company .amazing staff

 8 years ago (12-01-2018)

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Reviews, get directions and contact details for Cruise Nation

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