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Costa Coffee, M4 East

  1. Chippenham
  2. Chippenham Coffee & Tea Shops

Reviews, get directions and contact details for Costa Coffee, M4 East

Costa Coffee, M4 East
Address: , Chippenham SN14, WIL, GB
Phone: 0870 197 7337
State: WIL
City: Chippenham
Zip Code: SN14

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Reviews
Great coffee! Columbian blend latte was smooth. Strawberry iced coffee wasn't great. Tastes very artificial. Salted caramel frostino tastes really good. Snacks are excellent. Millionaire shortbread was tasty! Service was not great though and they took a while to clean the table.
Terrible customer service. Im not a frequent Costa drinker but at the end of the day coffee is coffee innit? I was excited to try the holiday Toblerone latte and politely asked for the largest size coffee the do and was told no problem. When I was handed the drink it was a medium and when I enquired why it wasn't large they said we only do them in medium, its on the board. Ok but if I didnt notice that and asked for a large they should have specified. Overall terrible experience and they need to be trained in customer service. 0 apologies from any staff due to the miscommunication.
Lovely staff, good coffee and a spacious sitting area. The new autumn hazelnut latte is fab
The tail is wagging the dog. I can only imagine that since Brexit they have to employ “native” British islanders, much to the detriment of customer service. I was greeted sneered at by gen-Z activists at the till who no doubt saw me as “Gammon” instead of paying patron. The staff need to be sacked they are robotic jobsworth entitled instagram activists who should be focusing on the real world. Instead they are there to show you how much they have disdain for you and their job. Horrific…I cut the sale short left and refused to be served in this way.
The coffee here was nice and very enjoyable. Seamed like they had new staff as were unsure on items and one person running around.
Bloody Awful service from the woman with the mask on in this service station. Prices don’t match what is on the cabinet. Over charged by 50p, after checking the receipt. Thinking a charge for soya. However; it was the cake that was in correctly priced. I questioned it and was told does 50p really matter. Yes, it does. She slammed down the money and grunted. I said there is no need to be rude. How people get jobs who have no customer service skills is beyond me. Dreadful. The lads in Gregg’s had brilliant customer service, and they are employed by the same people!
We've just spent £20.** on 2 toasties very nice btw, biscuits, and 2 regular coffees. Quite busy, but quite slow on the coffee machine not the problem. 1 Americano - left, too strong and had left over almond milk good job not an nut allergy!. I was supposed to have an almond cappuccino - all I can say is it was a strong American with an almond froth. I am Barrista Trained. I should have taken it back BUT I couldn't be asked to wait again. Please can you do regular updates on yr Barrista Training- I don't mind paying for quality. This was NOT quality
Definitely wouldn’t go here again, the service was shocking, the woman who I assume was in charge had a attitude and seems annoyed that she had to train the younger members of staff. Also a customer anciently dropped his coffee when putting sugar in it, She told him to go get someone else to clean it as she’s not the member of staff that is cleaning the tables, then told him to get to the back of the queue and buy another one. As I thought that was awful customer service I told him he could go in front of me. They still charged him for another coffee. Disgusting customer service!
I use Costa alot, but never on the motorway, this time however I ordered a small caramel latte and for the first time ever I was served it cold. The barrista clearly forgot to heat the milk, as I walked away usually you can feel the heat through the cup in your hands, I then sipped it and it was freezing cold. Pretty standard procedure to heat the milk? How they forgot I dont know. They replaced it but they said the lids don't fit very well and to be careful. So I was now spilling the replaced 'clearly extra hot' piping hot coffee on my fingers as I walked with the cup. For a motorway service station, your already paying way over the price of a standard shop, just because they can. I paid £4 for a small coffee that was cold, a lid that didn't fit and then spilt all over me. For the prices they charge here you should be getting the basics right. Disappointed. I only really write this because of the blatant price inflation just because your on the motorway and the fact I only ordered a coffee and they couldn't even get that right. Frustrating. This is probably a one off, but none the less.
Really bad service. Lady who took payment was polite but that's where it ended. The service from the person making our drinks was terrible. Drinks were lukewarm at best and she looked half asleep. She was rude and didn't even let us know the drinks were ready to take, just pushed ours out of the way. Really bad.
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