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Costa Coffee

  1. Cheadle Hulme
  2. Cheadle Hulme Coffee & Tea Shops

Reviews, get directions and contact details for Costa Coffee

Costa Coffee
Address: Unit 1A Earl Road Stanley Green Retail Park, Cheadle Hulme SK8 6PT, XGM, GB
State: XGM
City: Cheadle Hulme
Zip Code: SK8 6PT

opening times

Monday: 07:00-20:00
Tuesday: 07:00-20:00
Wednesday: 07:00-20:00
Thursday: 07:00-20:00
Friday: 07:00-20:00
Saturday: 07:00-18:00
Sunday: 09:00-18:00

Update Info

related searches: Costa Cheadle opening times, Costa Handforth
Reviews
Despite this Costa often being quiet on midweek daytimes, I'm struggling to understand why it's always so dirty and poorly managed. The staff are friendly and constantly changing which is another sign of bad management, but seem very junior and rarely motivated to do anything other than chat when they're not serving customers. The WiFi seems to work around 70% of the time.
Sadly not enough staff and only 1 coffee machine. It is fine if you want to work and stay for a long time. Massive improvement on my last visit a month ago. There were at least 5 members of staff and so queue was just a few minutes. Coffees were perfect. Team members were very friendly and polite. Most tables were clean. Obviously the feed back is actioned.
Absolutely filthy. Stay out of toilets disgusting. Slow service and very poor coffee. Missing fire extinguishers by main entrance. Food on the floor. Had to wipe my feet on exit. Given cleanliness, don't eat here.
It is the most dirty Costa I have ever seen in the uk. It is disgusting and no workers to clean and clear out the tables but they haven’t cleaned the floors in weeks and they’re a full hot sandwich under the couch. I don’t recommend and hope the can find a new way to improve this place like they used to.
Visited Costa today to find it quite quiet, only a few tables with people sat at them but 10 tables strewn with empty cups, plates and trays. The bin was overflowing and the toilets are in a mess, toilet roll over the floor and non to use. Soap all over the the place with no effort to clean up. Definitely the worse costa I've been to.
This is by far the worst Costa I have ever visited. I am a regular of the Costa in my area, Bolton, but occasionally I meet a friend at this Costa. On previous occasions I have been disappointed with the speed of service, or lack of it, and the general poor cleanliness of this location. However, today's experience takes the biscuit. Arriving at 10.00 am, every table that did not have a customer at it had empty cups, plates and trays strewn over them. My friend was already waiting to be served she had ordered and paid. Some 10 minutes later she received the two Cappuccinos she had ordered. During the time we were drinking our coffees, the tables without customers remained covered in cups etc. At around 10.40 am we decided to have another coffee and a sausage bun each. I went to queue behind 3 other customers. My order was taken quickly and sandwiches placed in the oven. of course, the sandwiches were cooked quite quickly, yet I had to wait a further 10 minutes before it was time for my coffee order to be produced. At this point I noticed the very slow barista was using takeaway cups. I said we were drinking inside and she said she had run out of cups. I protested that cups should be available and perhaps it may help if those used ones strewn all over the tables were collected. She responded by saying " do you want these coffees or not". Had I not been with a friend I would have told her what I really thought and asked for my money back. However, I took the coffees and the now Luke warm sandwiches. You may think they were short staffed but no, there was a member of staff who seemed to be in a world of her own, walking around and very occasionally picking up a few used cups from tables. Clearly, washing the cups was out of the question as when we left paper cups were still the order the day. I am appalled by this lazy, poor and rude service. My friend and me will never revisit this particular Costa.
This costa feels like one of the worst run out of all the franchises in the area. Friendly staff, but let down by the wifi which seems to be working on max 2 out 5 visits. It's really inconvenient when you need to work from somewhere and choose here, order and realise it's not working yet again. Tables are also constantly dirty and uncleared, even when it's quiet. The above issues are two simple things that if stayed on top of could substantially improve the customer experience and cost no money to implement - they require just management to care, which I feel is the main issue with this store.
Needs a good clean. Staff are lovely and coffee is good for a Costa. Toilets and general space is dirty and off putting
Absolutely awful. There was no queue yet I had to wait 15 minutes for our coffees because of a large takeaway order which should be limited. 3 staff were on the takeaway order and neglected myself and others in the now forming queue. When my coffee did finally arrive, it was on a takeaway cup when I said we were staying in. I asked for a cup and saucer and was only given a cup. My flat white was ruined. Rubbish coffee and dreadful service. Costa needs to go back to basics.
Been here a few times and its been ok. It can be very heavily oversubscribed at lunch, so if you're in the car it may be worth driving to the hanforth Green or Stanley Green costa stores for quicker service at peak times. In addition, with the delivery service/ click and collect now available, if there are a glut of orders in the queue this can make waiting times considerably longer while staff prepare them avg 10 mins, which isn't ideal if you're in a rush. Ordered the Quality Street Purple latte. Unfortunately, it seemed more like an americano gone wrong with a very distant taste of the chocolate itself.
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