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Cornwall Health Care Trust

  1. Saltash
  2. Cornwall Health

Reviews, get directions and contact details for Cornwall Health Care Trust

Address: Saltash Community Clinic, Callington Rd, Saltash PL12 6DL, UK
Phone: 01752 857450
State: Cornwall
City: Saltash
Zip Code: PL12 6DL

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related searches: Cornwall Partnership NHS Foundation Trust, Cornwall Partnership NHS Foundation Trust Hospitals, Cornwall Partnership NHS Foundation Trust address, Cornwall Partnership NHS Foundation Trust values, Cornwall Partnership NHS Foundation Trust email address, Royal Cornwall Hospital, Stratford urgent care, Private urgent care near me
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Reviews
Patient support for our health provider has waxed and waned over the past few years. In common with the vast majority of other practices, covid hugely complicated the ability of our particular practice to provide a comprehensive service to us, and as a result many of us showed our displeasure. Having said that, there is never ever any excuse for discourtesy from patient or staff no matter what perceived provocation. I was amongst the many who voiced my displeasure in no uncertain terms, while attempting to be objective and truthful in my critique of the poor to non-existing health care in 2022. I deleted that complaint yesterday, because I have very good reason once again to congratulate Saltash Health Centre on the excellence of the serviced provided by them to me in a December fraught with medical problems. The staff were friendly, obliging, and quick to respond to my requests. Let us all remember to give credit where it is due, it is as important as sounding off when we are less than happy with the service. My wife has had similar satisfactory outcomes and has written a review to say thanks. There are ways we as patients, can lend a hand to the practice to continue to improve their service to us. I hope this review will serve to signal a little appreciation for a job well done, a very hearty thanks to all the staff, lets hope this year is vastly better than 2022.
Can’t complain about the staff at Saltash Health Centre, I’ve had the same issues as others getting through etc over the last two years but once I’ve been spoken to or seen everything has great. All the staff are polite and professional.
As usual the receptionist are absolutely terrible, today I was told my issue can't be dealt with because there is que behind me and unlike myself they need to be seen. Was then told to request a stool sample I need to call and can't do it there and then. So I call, and guess what? 'I'm sorry we take your call at the moment please call back later' phone dies... so I go on the website to do a e consolt as they call it, guess what? They have closed that aswell. Utterly incapable staff and unwilling, how many people have to die because of them? If the receptionist can't take the pressure do another job, it's that simple. Unwelcoming and make you feel unworthy, absolutely disgusting. And it's clear by all these reviews they have no intention in changing
This place is going from bad to worse. Still can't get to see a doctor only ever get to see a paramedic. E consults a waste of time last time Dr got it wrong 2 weeks later in hospital with kidney failure as force covid inoculations have been trying to get one for the last 2 years receptionists haven't a clue to where you can get one in Saltash. So only thing keeping the place are the paramedics and nurses. WHAT ARE THE DRS DOING?
I use LIVI now whenever possible and have always had very prompt help from their online GPs. I don’t know why it’s so difficult to get a face to face appointment with a GP at the practice nowadays, but when I do, they have always been helpful and efficient.
I can’t get an appointment, e consult is unavailable so what are patients supposed to do. You then worry. How is this good for your health. I have received good service in the past. How do we get an appointment. Do I go to derriford. Why do I have to wait until tomorrow to access patient triage. Why can’t I access triage now to enable a prompt reply even if it is tomorrow.
I’d rate this place lower if I could. Desperately need an appointment as my mental illnesses have gotten really bad and I need help but everytime I ring I’m told there’s no appointments and now the Livi app isn’t being used here anymore. Terrible service. They don’t answer the phone. I haven’t been able to see a doctor at all.
Absolutely nothing but hassle to even get an appointment nowadays, the receptionist are rude and they except courtesy in return, the doctors ain’t much better, I can self diagnose better then them….apparently! Could be the worst health centre in Cornwall possibly!
Very poor practice. Trying to get my child to get an appointment is almost impossible. I've done e-consolt which they told me today and says they can't help to ring the HC. Ridiculous! For a child that's out of order...after trying all day.
How can you make an appointment to see your own doctor when the patient coordinator advises I cannot use the online service until after 6 pm this evening as it has been turned off until then. Beyond shocking, no other advice offered, very uninterested. It's taken me four months to even attempt to contact the gp following the death of my mum, which is a whole other story! Your patients are trying to ask for an appointment, not be advised the system is turned off with no explanation. God help an elderly person or anyone with mental health problems. Not good enough....
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