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Clearanswer

  1. Pudsey

Reviews, get directions and contact details for Clearanswer

Address: 44-60 Richardshaw Ln, Stanningley, Pudsey LS28 7UR, UK
State: West Yorkshire
City: Pudsey
Zip Code: LS28 7UR

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Reviews
Fun atmosphere and flexible shifts! I enjoy the fast paced nature of the job and the varied conversations I have with customers every day. The staff are fun and management are really supportive in terms of training and keeping us up to date in changes. Would recommend working here if you enjoy a fast paced job I a fun environment
A great company to push through and develop critical skills with the ability to use these while scaling up and consistently improving in a lively atmosphere.nnOffice full of characters and plenty of events inside and outside of work that creates a real team atmosphere.nnHighly recommend for anyone wanting to develop and earn commission with a healthy commission structure and majority of the office earning
Worked here for 2 years love the environment pure fast sales place with lots of options to earn extra. My house contract ended and I purely recontracted just to stay here place feels like home. The workforce is like family.
AVOID AVOID AVOID. The job is extremely mentally draining. You're supposed to deal with sales calls but if customers have a technical or a billing issue they will ring the sales number instead because the queue time is shorter. And we have no choice but to deal with it. We have to transfer them to the right department. One of your targets is calls to sales ratio. A customer calling for a tech issue can result in a non sale. One call like that can be the difference between losing commission.nnThe managers were great and our colleagues were as well. Which was the only good thing about the job. Some of the customers were difficult and complained. Or were just hard to understand over the phone.nnThey kept and sacked the wrong people. Someone who disrespected managers and caused problems and divide on the floor keeps their job. However I get dismissed because I had offensive jokes that I shared on my Facebook. They act like they have some sort of massive reputation to protect but everyone knows it's a terrible company and job nature. Training is for two weeks but the useful information can be compressed into a couple of days. The employee turnover is extremely high as well. There always training big groups of people every week nearly because that's how many people eventually leave. My former team was unrecognisable after just the first month of working there. Because they all left. I was there for around 4 months.nnAgents arent fully prepared and equipped to go on the floor and you are thrown in the deep end.nnCommission targets are impossible on the BT side. And EE you have to be lucky more than anything. One of the targets is the monthly price customers pay has to be at least £28 a month. But EE and BT both advertise packages that are as low as £23 a month. You can offer a higher price customer has seen a price much lower on social media or on TV, there's no chance they will take your higher offer. If you're average is below 28 you won't get commission.nnHuman resources are useless and any genuine problems you have they will shrug off and dismiss it as quickly as possible.nnThis is nothing against the managers and I got along with everyone there. But I think most agents would agree with me here.
Lovely place to work with lovely people, a poor mentality won’t get you far but with the right application there’s opportunity to progress through the company and earn good money for an entry level job
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Clearanswer map

Directions to Clearanswer with public transportation

Thorpe Road 30 meters
10
16
16A
205
91
Lidget Hill Cemetery Road 270 meters
10
16
16A
205
30
91
Richardshaw Lane Richardshaw Road 280 meters
10
16
16A
91
Cemetery Road Pudsey Cemetery 350 meters
30
Lidget Hill 360 meters
10
16
16A
205
30
91

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