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Clearabee

  1. Erdington
  2. Erdington Junk Removal & Hauling

Reviews, get directions and contact details for Clearabee

"With a Birmingham head office, Clearabee is the UK's largest in-house 'man and van' style rubbish removal company. We operate across the UK using our own in-house fleet of more than 100 vehicles and 250 staff.Our on-demand rubbish removal service is available nationwide and we include all reasonable labour and loading - making our service a great alternative to a traditional skip hire service.As well as 'man and van' clearance services we also offer skip bags and skip hire and can provide total waste services for business customers when required.Clearabee is multi-award winning and was ranked the 33rd fastest growth private company in the UK in The Sunday Times Virgin Fasttrack 2018."
Address: Hastingwood Industrial Park Unit J26 , Erdington B24 9QR, XWM, GB
Phone: 01604 805257
State: XWM
City: Erdington
Zip Code: B24 9QR

opening times

Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00

Update Info

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Reviews
The booking was easy. The two members who took my sofa were polite. Damage was caused to my wooden floor during removal. The whole thing is now going to have to be replaced. They pointed it out and they apologised, took a photo and submitted a report. I also took photos and contacted customer services. This is now where the issue is. I have heard nothing from customer services in over a week. I have contacted them on numerous occasions via their email, web chat and requesting a call back. They all tell me it's dealt with by complaints. Apparently nobody can put me through to complaints and nobody can provide me with a direct email. Requests for call backs and emails have been ignored. I asked the member of staff this morning what the companies complaints procedure and time frame is. I was told email your complaint to the general email account and it will be passed on. He had no idea what the company policy in regards to time frames was. I suspect they don't even have a complaints policy. Absolute joke of a company in regards to customer service. They score highly on the removal part apart from causing damage but the back office customer service section are not even deserving of 1 star. Contemplating how long I need to wait to hear back before having to submit court proceedings to get my floor replaced.
This driver put my life in danger before going on the motorway. He doesn't care in the roundabouts if someone is around or need to give way. Disgusting company if they hire people like this and should send them for a drive test again.
It's worth mentioning that I am a returning customer having used this company in 2021 with no issues. Hired a skip recently. Quick enough to take my £333.00 did not show up on the day I requested even with confirmation email from an actual person with no communication I had to chase up 3 times on live chat twice could not tell me once told me 'send us an email' however closed at 6 so heard nothing until the next day! Skip eventually showed up at midday the next day after a morning of being pushed from pillar to post. Did not allow me to have the skip for the extra day for the inconvenience. Will not use again. Disgusting way to treat a customer who has returned and recommended business to other people!
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