City Plumbing Supplies

I needed a toilet part. I kept ordering online but they would not fit, because the parts descriptions did not provide crucial dimensions information. Yesterday I visited a plumbing DIY store, Hyperion Way, Reading. The gentleman at the counter said I had to make an order online on the tablets at the entrance. I explained my difficulty and his response was "what can I do, I cannot help, I don't know the dimensions anymore than what's on the screen ...". That meant I would have had to order and buy all the various part/s available, and then return any or all which did not fit. I left the shop. As I returned to my car I saw, around the corner, City Plumbing. The elderly gentleman at the counter there told me he understood exactly my predicament as there are many sizes on the market for various types of toilet cisterns. He looked it up on his machine, went into the shop, brought out the parts, we both measured the one that would fit, and I bought it. It took all of 5 minutes. I returned home and fitted it. I am grateful to the kind gentleman for his patience and helpfulness; I think younger people can learn from some of us who are "old school". 5 star to the outstanding salesman at City Plumbing, 4 star for the quality of the part. So overall 4 star to City Plumbing.

Previous owners of house had bogged the waste plumbing under the sink. After another flood visited City Plumbing and explained problem to Jim. Recommended I change the waste system and after I discovered the sink was from the EU identified the adapter I needed to successfully complete the job. He displayed great patience, great knowledge and great customer care. Highly recommended

Just had the best customer service experience from City Plumbing in Reading, recently and therefore it’s only fair to give credit when due. Fast, efficient and extremely professional advice and service - I explained the issue to the staff Excellent Advice & Knowledge from Paul - City Plumbing had the necessary equipment for me to purchase - Solved my issue - see before and after pics. Highly Recommended!

I called to cancel an order over phone. The person over phone did not bother to search the order by waiting to listen for complete order number. Instead he was rude and did not confirm if he could find the order and hung up.

Very bad customer service today and in the past from the same employee. I remember him from PTS- his attitude made me to change the place I shop then. Now I will do it again. Very disrespectful about my language skills and pronuncination. Try to speak three foreign languages mate before you treat your customers like that again! Nedless to say that my orders are wrong only when he serves and it's always put upon my language skills... It's interesting that everywhere else is just fine.

Excellent service, staff are helpful and polite. On this occasion, the item was not suitable for the job intended and a refund was given with no problems.

Got what I needed & good price, also got some ideas for future projects well worth the visit, my first time there, & well set up for social distancing measures, staff seem very knowledgeable & friendly

Very friendly, very helpful. Didn't have what I wanted but could get it next day. Brilliant.

Very bad customer service. The person didnt serve me even when i was half an hour earlier. Was very rude and so disrespectful....will never visit again..my first experience with city plumbing

Friendly helpful staff.