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Church Lane Surgery

  1. Braintree
  2. Brai̇ntree

Reviews, get directions and contact details for Church Lane Surgery

Church Lane Surgery
Address: Braintree CM7 5SN, UK
Phone: 01376 552474
State: Essex
City: Braintree
Zip Code: CM7 5SN

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Absolutely terrible customer service, the website doesn't work. Even when you do eventually get through on the website as they won't answer the phone and request a call, you'll receive a text message instead.nI had a blood test done three weeks ago, every time I request a call with my results they text me instead and say that they don't have them yet, I have to chase up my own blood test results. So I contacted the place where I got my blood test done and they have told me that there's not a number for members of the public to call, and that it's my doctor's responsibility to chase them up.nAll I want is my blood test results I had to fight so hard to even get a blood test and there's literally no care for people's health.
I have had a very positive experience with Church Lane Surgery from all nurses and doctors. It has improved since I first registered in 2021. I’ve had a particularly good experience with Nurse Practitioner Sam I don’t know her last name most recently. She listens, is reassuring and is easy to speak with. My MH and physical health has improved because of her help as I was nearly at a crisis point. Thank you!
Awful surgery. Can never get an appointment. It’s quite literally computer says no! Book online it says but then it’s closed so you have to ring anyway.nWouldn’t give an appointment, sent to 101, 101 sent us back to GP, who then sent me to pharmacy, who then sent me back to GP. Shambles!nThey don’t book you in for baby jabs, you have to chase them and beg for an appointment. Never heard of anything like it.
Useless. Called they said they'd send me a referral link... never sent it. Few months back they said theyd call me in a month, never got the call, called them to see why and they had the wrong number and I had to wait another month. A&E sent them a referral they claim they never got it and I have to self refer. When I went for blood test I had to wait extra 45 mins because they where behind. List goes on. Was told i'd get a phone call in a week and i never got the phone call. Takes 20 minutes to get through to them and then they just fob you off and do absolutely nothing. Beyond useless. I need to call again to actually get the link.
Impossible to get through on the phone. There is an extremely long recorded message. If you want to get an appointment or make any kind of enquiry you have to fill out a form but this can only be done at 7.30am! Once the capacity for appointments has been reached you cannot fill out the form and if you call no-one answers. In terms of obtaining an actual appointment the triage online system was efficient, but in terms of customer service for enquiries this is appalling. I also think it is an unacceptable practice for people who are older and do not know how to use the internet.nnQuote from the website 'Our online form will be open Monday-Friday from 7.30am -15:30pm or until capacity has been reached. This gives you the flexibility to contact us at a time more suited to you.'nn^^^ There is no flexibility! It is only convenient if you are able to fill out the form quickly dead on 7.30am before the form is no longer accessible. What happens when people cannot access the internet at that time?
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Church Lane Surgery map

Directions to Church Lane Surgery with public transportation

Six Bells 40 meters
223
60
89
Braintree College 60 meters
133
370
38
Braintree College 70 meters
Braintree College 90 meters
133
370
38
Eagle Lane 340 meters
370

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