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Chipotle Mexican Grill

  1. London
  2. London Mexican
  3. London Takeaway & Fast Food

Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill

Story

Chipotle prepares burritos and tacos at reasonable prices. Our Food With Integrity philosophy includes unprocessed, sustainable, nutritious, responsibly raised, and organic foods where possible.



"Please note that we are now a cashless burrito joint"
Address: 49 London Wall , London EC2M 5TE, XGL, GB
Phone: 020 7628 8185
State: XGL
City: London
Zip Code: EC2M 5TE

opening times

Monday: 11:00-21:00
Tuesday: 11:00-21:00
Wednesday: 11:00-21:00
Thursday: 11:00-21:00
Friday: 11:00-21:00

Update Info

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Reviews
One to avoid for sure. All the staff I spoke with had a poor command of English. I had to ask repeatedly for the options. The portion size was small for the price. Because of miscommunication at the till I had to pay twice as the Torilla Chips were missed from my bill. I don't like that only card payments are taken. Staff were 'ignorant' and that is not a term I like to use. But really sums up the five staff I interacted with. Only wooden forks were available. Normally I would get a spoon and knife option at other branches of Chipotle. I went downstairs to their additional seating area and the place had not been cleaned in some time. I had to clean the table myself. Staff kept coming past me to the crew room and were happy to pass by the filth. The area was also quite dimly lit. I attempted to ask staff members if they could clean the area and I was simply ignored. The main bins were at capacity evidence it had been in this state for some time. A couple came down the stair saw the state of the place and promptly went back upstairs. I opened the bag of Torilla Chips and was disappointed with the tiny portion. My meal was cold and tasteless. All in all very disappointing. I imagine Chipotle get way with this terribly poor level of customer service as their customers are tourists. I won't be returning to this branch.
Visited during a rather quiet time. A couple comments: 1 the size of my burrito was obviously a victim of central London shrinkflation - okay taste but too small for £10 2 being quieter the ingredients were not getting stocked/refreshed as regularly, was sad to see I got the last of the very sad/dry looking steak instead of refilling with fresher looking meat. 3 they finished the steak in my burrito, but I clear on whether what was left was actually a full portion, given the size of my wrap in 1 - probably not. Other than the above - typical chipotle.
Got the soft tacos, and the taco was cold. They used to warm it up so nicely. Also staff could better explain the new chicken options. Went after a few years, expecting Chipotle of old. Probably a 3.5/5, but just disappointed with my usual expectations
For my taste, it was a little bland. The burrito was mostly rice and other filling. The best part would have to be the chips and guacamole and even the guacamole was bland compared to many other places. Definitely not expensive by any means but also not cheap. Works in a pinch or if you’re craving some American style Mexican food.Food: 3/5
Unfortunately I’ve been a fan of chipotle for a while but to see the worker isn’t serving with love like they used too is a shame, the serving size is absurd. I hope they look in to it and try to go back to the good old days. PS. The portion on the picture is after I was asking her to serve more of every ingredient.
hardest tortillla chips with an extremely watery excuse of a medium salsa which lacked flavour. downstairs seating was small, cramped and had little adequate lighting with no charging ports and a very small bathroom area. the person who served us was kind and tried his best to accommodate us which is why this place is getting any stars at all. overall disappointing, go to barburrito or even tortilla for better quality food.
Went to Chipotle around 2PM, and the place seemed to be run by new staff. The big table was dirty even though it wasn't busy, so we had to clean it ourselves. The team seemed more interested in chatting than helping the few customers there. Ordered 2 burritos, and the person who rolled them clearly had no experience – they were just folded improperly. My wife even commented on it, but he ignored her and walked away. The food tasted okay, but the lack of cleanliness and proper service made for an unenjoyable first visit.
Firstly I’ve visited this place only for my guests, as they wanted a quick bite. Service is average, although some of the staff are nice. I was ordering food for 6 people and they rushed me through and missed two orders, had to quite up again. Food, tasteless. Atmosphere, seating could be better. Not very clean. I recommend to get a take away.
Update: the bad avocados made me sick rhe next day. Avoid!!!!!! Avocados in the guacamole had gone bad. It tastes disgusting and unhealthy. It is too bad because the guacamole is usually really fresh at chipolte in the USA. Chips are stale as well. Guacamole should be light green, not this dark. It means the avocados went bad.
Came in and ordered a bowl. Have just arrived back from America so I know my regular order. Portion size is very poor, only filled half of bowl. Definitely not what should be given.
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