Very run down, no food , no housekeeping, the staff tried their best to make us feel welcome, it used to be a beautiful hotel. Breakfast not great. Part of the ceiling on our floor came down while we were there, the owners should start putting money into the place, rebuilding parts of it would be good. It's like they are waiting for it to fall down so they can sell it for the land, there is a lot of land. And some very old trees.
Room is quite spacious and so is bathroom, nicely decorated. Large attractive grounds with mature trees and shrubs. Due to Covid breakfast menu was reduced but I was very happy with the toast, sausage and bacon. Service very good from friendly staff. Unfortunately room was very hot at times. I know the hotel can't be held responsible for a heat wave yes, in September! but perhaps a couple of fans can be provided? Bedroom window does not open that wide for safety reasons. Not sure if it's due to Covid rules but there was no tea and coffee, or soap and shampoo, provided. *Amended review as was impressed by several friendly staff and the superb grounds. So will give 4* as lack of shampoo, soap, tea and coffee due to covid rules.
Bit of a mix up with the rooms. They don't have a family room as such. You can stay in a superior room and apparently bring your own beds?? Not sure where you would put them to be honest. This problem was resolved quickly and we were offered a second room. Luckily our children are older not sure what you would do with young children. The wedding we attended was great. Only thing that let it down was the windows were in desperate need of a clean and I noticed this as the sun shone through whilst they were getting married. Such a shame. The rooms were well decorated. Maids lovely and friendly. Breakfast good choices of bacon, mushrooms, tomatoes, hash browns, sausages - toast-pastires-cereals etc. All help yourself. A great weekend.
Stayed here a few months ago on a business trip. Lovely grounds and pleasant staff, however that's where the good news ends. The rooms are badly in need of a makeover, and one morning we were faced with GREEN scrambled eggs for breakfast, before they were whisked away after a complaint. I wont be back.Rooms: 1/5
On arrival to celebrate a wedding the venue looked amazing. The grounds are stunning. Unfortunately that can not be said for the inside. Although my double room with king bed was "ok" bathroom needs some serious attention some of my family members were not so lucky. The place needs a good helping of TLC. It is very over priced for what you get. A couple of family members stayed an extra night and was disturbed all night with the fire alarm continuously going off. It is a shame as most of the staff were very pleasant and did there best. The bar shuts at certain times and you are unable to get a drink. I hope they spend some money to do this place up as like I said the grounds are beautiful and it could be a really nice venue if they took a bit of pride in it. Besides all that we had a fantastic day at the wedding.
Easy to find, easy to park. Located in very stunning surroundings. We had a very warm, friendly and sincere greeting when we arrived. The main reason for the loss of two stars was the room. We were offered special rates as we were attending a special event, so I decided to upgrade up from their basic double. To my surprise and disappointment the room that we were given was small. In fact it was a single room with a small double bed.....but the single wall mounted headboard was kept. The room was clean and tidy, but even the various Premier Inn and Travelodge rooms that we have stayed in over the years, were a lot bigger and had more features. We didn't like the thin walls very thin walls and we didn't like the slamming doors. Neither of us got much sleep. The included breakfast was ok, but it was definitely a 'fend for yourself'. We weren't expecting table service, but a warm greeting and explanation of the 'get it yourself', would have been better. Whilst the hotel is clean and tidy, lots of money needs to be spent on bringing the place out of the 1970's. For the price we paid, we have had so much more and such a better nights sleep.
Myself and my husband stayed in the Lodge on the last Bank Holiday for the weekend as we attended a wedding there. On the night of our arrival we could not use the bar as there was a wedding there but that was fine. On the Sunday morning we had breakfast which was served until 10am. The wedding was held on the Sunday and I asked in the restaurant and at the reception desk on the Sunday evening what time was breakfast on the bank holiday Monday. They told me it finished at 9am. Now you can imagine that after a wedding 9am is early for breakfast to finish especially since it was a Bank holiday Monday. I asked would it not be 10am since it was a bank holiday and I was informed not it would finish at 9am. So to our disgust we were down on the Bank holiday Monday after the wedding and had out breakfast before 9am only to be told in the restaurant that it has been changed to serving until 10am. So we could have stayed in bed an extra hour. We were exhausted and not pleased. I asked the receptionist after the breakfast what time we had to vacate the rooms and she said 10am and that there would be a charge of 10 per hour after that. I queried should it not be 11am because it was a bank holiday Monday and said insisted that we must be out by 10am. I looked for the manager and was informed that he was off for the weekend and would be back Tuesday. We went back up to our rooms and packed everything up and vacated before 10am. We had a taxi booked to collect us at the Lodge and bring us to the airport at 2pm as we never expected we would be sitting in the reception with our bags from 10am. When we sat there in disgust some other guests in the party informed us that they had changed the checkout times that morning to 11am. At this stage we were furious. I would have given anything for that extra hour and our only break we had away from children this year. I said it to the receptionist and she argued the point with me. She didn't seem to have the capacity to understand what I was saying as she kept saying the times were printed out on our leaflet which had the earlier times by the way and her argumentative tone was shocking. There was a lack of knowledge with all the staff about the times and miscommunication and a lack of communication with the customers. Indeed there was a lack of management all round with the manager not even available. The receptionist on the Saturday evening, the receptionist on the Sunday morning and the restaurant were unaware that they were going to extend the times. Once they became aware of the time change, all it would have taken was for the receptionist to print an A4 sheet and put it up at the reception about the change of times to inform everyone of the changing times to breakfast ending at 10am and checkout by 11am. It's not rocket science. It actually ruined out stay as it did many of the other guests who shared the same sentiment as us. The room was dirty and tired and nothing like the pictures. I would not recommend the Lodge to anyone and I would not stay there again.
A bit of a disappointment looking at the photo's they have put up - I guess they would pull out all the stops or weddings but I found it lacking in any warmth or atmosphere. The bar area was very small and nice but the eating room opposite was just like a workingmen's club. The breakfast was OK but again the room was like a canteen. The gardens are gorgeous and we were treated to a young deer walking past the window. Our room 39 was small and lacked a bedside table which was sorely missed and I couldn't get any hot water from the sink taps but my mother had a good room in 52 The Cottage and my daughter had a very large room in the modern part.89
We held our wedding at Chartridge Lodge in August 2019 and we cannot thank the staff enough for being so brilliant and helpful on the day. Special thanks to Melissa for ensuring that we and our guests were well looked after and cared for! Although it rained on our wedding day, we were never stressed or anxious because the staff there ensured that the guests were happy by being considerate, caring and flexible! Big thank you to everyone involved!
The room we stayed in was in urgent need of refurbishment. The curtains were hanging off & we couldn't close them. There were stains all over the carpet & one chair in room. And to top it off the shower didn't work. We paid for another family member to stay & their room was beautiful. Guess we got the short straw. We wouldn't stay again .