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Chappell & Matthews

  1. Chippenham
  2. Chippenham Real Estate Agency

Reviews, get directions and contact details for Chappell & Matthews

Chappell & Matthews
Address: 71 Market Pl, Chippenham SN15 3HG, UK
Phone: 01249 300346
State: Wiltshire
City: Chippenham
Zip Code: SN15 3HG

opening times

Monday: 8:45 AM – 5:30 PM
Tuesday: 8:45 AM – 5:30 PM
Wednesday: 8:45 AM – 5:30 PM
Thursday: 8:45 AM – 5:30 PM
Friday: 8:45 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Rented out my property through Chappell & Matthews and very happy with the service. The team are helpful and answered all my questions. My property was let quickly and the tenant is great. I’ve had excellent and regular communication (both phone and email) with my property manager throughout the lettings process. Would recommend this letting agents.
10 years ago (21-02-2017)
Stay away! Unless your a landlord, This company have no interest in tenants at all only care for land lords and the tenants money, my self and partner let a property from Chapple and Matthews to find out after moving in there was a list of things that either didn't work or needed repairing we informed the office and reminded them on all 3 of the inspections they carried out but was ignored which lead to us not being able to use the shower facility for 2 1/2 years! and having to light our gas oven with a lighter the whole time we was there. In the end we gave up, decided to move on and on the date we was due to leave the property we had to contact them because they had forgotten we was moving out and a month later we are still waiting for them to get back to us about our deposit :@. so glad we are done with this company it's shocking that they let people be treated this way, I would never recommend them to anyone or use them again.
9 years ago (04-05-2017)
Be aware!!!!! Worst customer service ever and Most expensive rates that you can possibly imagine. I booked a viewing for a property for me and my partner in forrester green in Colerene. We liked the property and tried to find out what are the charges, we were shocked when we were told that they will charge us £620 in fees and I asked the agent to find out if the landlord is willing to change that tab in bathroom and get back to us, he is yet to do that. As you can see for £620 fees(for 2 adults over 18 only) that you are paying you will not even get a phone call and that is even before you pay them and they meant to be at their best to be able to collect that money from you. I guess that they are too busy trying to milking other people. just imagine that what happens when you sign the contract(The mentioned property is still empty)
10 years ago (06-08-2016)
I contacted Chappell & Matthews with regards to our heating & hot water not working. 10 weeks ago... The plumber visited the property to identify the issues, which was caused by a fault part for the boiler and a quote would be sent to the landlord to fix the issue. I then had to contact Chappell & Matthews to chase up the works, and awaited a response after dealing with a member of the team. Still no answer or work done so I then contacted Chappell & Matthews again who 'say' they contacted the Landlord & the Plumber to find out what was happening. I was eventually contacted by someone at Chappell & Matthews who told me the landlord had agreed it that day and that the Plumber would contact me soon. If I didn’t hear anything back in two day to contact her again. After not hearing from the Plumber I Contacted Maggie again, who chased the Plumber in return said he had to order the part which could take from 7-10 working days to arrive. Today, I am still awaiting a response when the work will be started and completed. From the date raised until today's date it has been 10weeks and 2 days and ongoing to get the issues resolved. During this time we have had to use our emersion tank to produce hot water twice a day, which has dramatically increased our electricity bill going forward due to the lead time in correcting the boiler. We are outraged by the poor and slow service which we are paying for being tenants at this property, had this been winter and required heating it would have been a bigger issue for our family with our 2 young children. Another issue which arisen on the property was the front door deadbolt lock had failed, meaning we could not gain entry and lock the front door to the property, meaning I had to pay £30 to buy a new lock and install it myself after asking Chappell & Matthews for someone to come and fix it. Which again is a HUGE issue when regarding my 2 young children and the security in our home!! The company have a duty to look after their tenants which currently hasn't happened. I will be looking at seeking legal advice on the matter from others.
11 years ago (19-08-2015)
Having spent many years letting my properties with several different agents all over the country, I am thrilled with the fantastic team at Chappell & Matthews in Chippenham. The local knowledge and friendliness of every member of the team is to be applauded. Anita England, the Branch Manager, does a sterling job of looking after my property and it's current and past tenants.
12 years ago (15-04-2015)
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