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Champneys Forest Mere Health Resort

  1. Liphook
  2. Liphook Saunas

Reviews, get directions and contact details for Champneys Forest Mere Health Resort

Champneys Forest Mere Health Resort

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Champneys is the largest luxury spa group in the UK.

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Address: Forest Mere , Liphook GU30 7JQ, HAM, GB
Phone: 01428 726000
State: HAM
City: Liphook
Zip Code: GU30 7JQ

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Reviews
If you’re looking for a relaxing spa experience, avoid Champneys at all costs! This place felt more like an overcrowded leisure centre than a high end spa. Every room was crammed with people, two rooms were out of order so much so that there was literally nowhere to sit and relax. Imagine paying for a tranquil day and ending up shuffling through crowds just to find a single open chair!! When I finally managed to find the manager Verity, she came down to reception. She told us we’d be issued a refund, advising us to get changed and meet her at reception and it would be sorted.. after getting changed we waited an hour for Verity and she never showed up! Instead, another staff member came over and casually told us we’d get an email about the refund. No apology, no concern from the staff—just an impersonal, disappointing experience from start to finish. Do yourself a favor and save your money. Champneys might have a big name, but the service here is appalling. Never again!
Beautiful hotel and location. Absolutely gorgeous area. We stayed for 2 nights for a spa break. Spa: 5/10 Not much to do and not necessarily an amazing spa, was very average. Spa areas could do with maintenance. Food: 2/10 The food was quite simply poor. Ordered lamb biryani and received tough chewy lamb chunks with cold rice and lettuce. Struggled to get through the meals here. The only nice dish I had a was a steak which I had to pay a surcharge for. Service: 2/10 The staff in the restaurant could do with some people skills. They all seemed pretty unhappy, not one member smiled throughout the 2 breakfasts, lunch and dinners we went for. The managers need to work on the staff here and either do something that will make the staff enjoy their job more, or the staff simply need more training. Rooms: 8/10 Lovely rooms, clean, updated, well maintained. Was very pleased with our rooms.
We have just come back from a very relaxing 3 night stay. We've been many times before to Champneys Forest Mere but this was the best experience yet. Staff were attentive and fantastic as always, room was spotless and very spacious. The food was delicious, huge fans of the lunch buffet, everything was being restocked very quickly so you were never waiting for anything. We went for a few bike rides using their bikes, which was a lot of fun! We noticed lots of updates since our last visit such as new bikes, outside pool area is looking much smarter, new poolside bar and super comfy sunbeds dotted about. Excellent experience! We just wish you could book your next stay whilst still at Champneys and not have to phone and book as it takes forever to speak to anyone!
We REALLY enjoyed our stay @ Forest Mere recently. Yes the rooms may be slightly dated but we went for the whole experience. The rooms are only a fraction of the experience. We used them only to sleep in and spent most of our stay in and around the hotel. The stunning grounds were fabulous to run around in the morning. We took bikes out and cycled through the woods surrounding Forest Mere in the afternoon after lunch. The food was fabulous! Great variety, great choice! The quiet rooms off the pool area were great for sitting in and reading quietly although you could do with a sign up saying whisper tones appreciated instead of full blown conversations in there We didn’t want to be privy to listening in on others loud conversations The staff in the restaurant and around the hotel were friendly and courteous although Amelia on reception could do with some warmth to her tones. Robotic nature. The gym was well equipped and the staff at the spa reception were full of smiles and joy. The 25 metre pool was fabulous although very crowded and no seats/spaces left to sit after our swim mid afternoon. Loved the ice chamber and tropical rainforest showers by the pool. All in all I would give it 10/10 for a whole rounded experience! We left keen to book our next stay.
I had booked an evening experience for my husband and I as a treat after recently finishing some treatment for breast cancer. Very disappointed. I came here about ten years ago and came away feeling really revived and great. We were offered flip flops size small or large. I opted for small as was told it was my size. The back of my feet were overhanging them. The pool had no spare seats to relax and beds had others wet robes and towels on. No sign of a cleaner. We were told our meal was booked for 8.30pm. We tried to change it but we’re offered 6.30pm but this was in ten minutes time and we were in our robes. We got to the restaurant at 8.30pm and sat down. At 8.45pm had not been able to order food. I asked the waitress who took our order. At 9.05 still no food and my husband had ordered bread and hummus so not difficult. We again complained and the waitress brought out 2 starters one of which was wrong. At that point we decided to leave and ask for a refund. I went back to the locker room to get my rucksack but it was locked wish I had been told it shut at a certain time. Had to wait until they could let me back in to get my bag. Ended up getting a McDonald’s at the services on way home as had no food for hours. Not the luxury and relaxing time we hoped for. I have given 2 stars for the grounds and decor. Felt like they had crammed as many as possible in for the money despite not having the staff or facilities to cope with it.
When it's good it's very very good, and when it's not it's dire. Raymond manager was very helpful and attentive. Olivia and Eva in the Spa were amazing therapists. I wanted to float away. Some improvements with lots of things being closed for maintenance on our last visit. The food is either amazing or inedible/ not as described, nothing in between. Hopefully just caught them on an off week. Walkability: It's not. But lovely walks once on site
A wonderful place to stay. We went for my birthday. A plate with cakes on and a message HAPPY BIRTHDAY was in my room. What a welcome. All the staff smiling and helpful. Our treatments were great. Classes were really good. Came home with a wonderful feeling and thoroughly relaxed.Rooms: 5/5
Really great experience in lovely surroundings. Staff were all lovely - competent and professional. Facilities were very good and the range of treatments were excellent - something for everyone. In 2024 when environmental issues are in everyone's thoughts, I think baths in bedroom en-suites should be a thing of the past . Please consider showers to help conserve water. Rooms: We had a triple room room 316, which was very spacious for 3x people, and a had a fantastic view over the lake. The bathroom was supplied with Elemis products, towels etc. The bedding was very clean, and plentiful. The lift worked, so access was easy. Fabulous.
Comfortable, clean and luxurious stay at Forest mere Champneys. I was given an upgraded room on arrival beautiful room with a special gift in celebration of my birthday. Excellent service provided by Raymond the manager who looked after us during our stay. We made use of the bikes and had a wonderful cycle around the lake. Spa facilities were busy but still managed to use the facilities and enjoy them. Din er was exceptional and delicious compliments to the chef . Really enjoyed our stay thank you ! Rooms: Rooms clean and comfortable Walkability: Lovely walks around the lake Food & drinks: Dinner was delicious and tasty
Stayed for one night and had an amazing time but definitely could have stayed longer as there was so much to do. The spa was great and had loads of facilities to use. It was nice using them in the evening as it was very quiet then. However, it wasn’t really explained when we arrived how anything worked e.g. the lockers, towels etc. They were quite self explanatory but it would have been nice if someone explained beforehand. Also food was good but had to wait a long time to be served for our meal at dinner. Overall though we had a very nice time and would definitely come back!
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