Cafe Nero

Bought the festive hot chocolates which were fabulous but think the staff could be a little bit more cheerful. The main reason for the lower star rating is down to the fact that they have NO help for the disabled especially the entrance doors we had to ask another customer to help us out of the door due to being in a wheelchair!!

HYGIENE seriously lacking. The NY chef Anthony Bourdain said that before you eat anywhere, use the toilets. If they aren't clean, then the kitchen isn't, either. Sadly on Friday 21 April 2023 I used the toilets in Tunbridge Wells and they were disgusting. One door wouldn't close properly; one toilet seat was crooked; and another loon was filled with fecal matter. This is unacceptable. I made a verbal complaint to a barista, but I should not have had to do this.

I love cafe nero. Most of the staff here are friendly, polite and lovely, but the upper management need to sort this shop out. They always seem to be understaffed and mainly supported by new people on the team, who bless them are trying their best, but they're very slow and make mistakes. Last time I did a click and collect I had to wait in the shop for 30mins for it to be ready. Coffee today, they missed half the shot in the glass but used it for my coffee, so now my coffee tastes very watery. As much as I love nero, I won't return to this particular branch if I can help it.

Always a great drink from Nero. This is their luxury Hot Chocolate Vegetarian options: Vegan options including seasonal sandwiches Parking: Limited free spaces on Lime Hill Road Dietary restrictions: Vegan, and vegetarian

Filthy restaurant and no attempt by staff to collect empty cups or plates. As a result I had to move them myself to get a table. Also the upstairs was just completely full of people taking the mick pretending to work, each taking up a table to themselves, no drinks or food in sight and laptop charger cables everywhere. Avoid.

Too much choice and too smaller serving counter mean rediculously long queue. Food is typical of chains too much sugar. We need more independent coffee shops in the centreFood: 2/5

Good coffee and pastries. Pleasant staff.Food: 4/5

My favourite coffee shop but very often it is short staffed and the poor employees struggle to keep up:

My favourite Caffé Nero for location. Nice atmosphere and views from here. Staff are friendly, too.Food: 4/5

Very very slow service. 20 mins to get a coffee. Yes one was a trainee but the two others serving were so slow and low energy