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Burley Appliances Ltd

  1. Oakham
  2. Oakham Electronics Store

Reviews, get directions and contact details for Burley Appliances Ltd

"UK manufacturer of the world's most efficient & cleanest wood-burning stoves, flued gas fires, 100% efficient flueless gas fires.Note: Showroom by appointment only.#ukmfg #innovation #buybritish"
Address: Lands End Way, Oakham LE15 6RB, UK
Phone: 01572 756956
State: Rutland
City: Oakham
Zip Code: LE15 6RB

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Reviews
I've had Burley Hollywell 9105-C for a couple of years now and I'm very pleased with it. It is easy to use and gives reliable heat. There has been a minor manufacturing fault with a fire brick but Burley immediately offered to replace it without any fuss. Any feelings of trepidation I had when calling to deal with the problem were completely unnecessary - it feels good.
We had a Burley Fire fitted about 3. years and experienced a problem with it igniting. Having checked the usual - batteries e.g., we called the installer who are usually extremely efficient managing our plumbing and heating but who were stumped after eliminating all the usual avenues. So I was present when the installer called Burleys direct - and was extremely impressed as was the installer. a The phone number was easily available on their website b The Technical Department extension was answered immediately c the person answering was completely on the nail, asked some questions, advised the installer to try a couple of options d one of the options worked straight away. It was quite an unusual fault so not one the installer would be expected to know about. The installer gave a special 'thank you' to the Burley guy for excellent service. As I witnessed it, I wanted to pass on my thanks too - this was what service used to be about and it was fantastic to see it still exists. Hats off to Burley after-sales service.
Emailed Burley Customer Services about our old Magiglo Gas Fire being difficult to light. Had a very comprehensive reply including a nearby stockist with spare parts and instruction manual. Could not ask for more, many thanks.
Terrible stove. Door went out of shape within 2 years, they wanted £300 for a new door....the door also has no adjustments?? If you want to talk to someone at Burley, you can’t. They have no customer service phone number only fax. What does that tell you about them??! AVOID LIKE THE PLAGUE
I called in advance and a very helpful customer service person showed me the stove I was interested in, even though the showroom wasn't currently open to the public.
Went there yesterday and the showroom was closed, should tell customers on their web site. It looks like it will not reopen for sometime if at all.
Outstanding high efficiency Bradgate stove. Very highly recommended.
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