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Bracknell Forest Council

  1. Bracknell
  2. Bracknell Forest School

Reviews, get directions and contact details for Bracknell Forest Council

Address: Easthampstead House Town Square, Bracknell RG12 1AQ, UK
Phone: 01344 352000
State: Bracknell Forest
City: Bracknell
Zip Code: RG12 1AQ

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related searches: Bracknell Forest council tax, Bracknell Forest bin collection, Bracknell Forest Council contact number, My account Bracknell Forest, Bracknell Forest Council recycling, Bracknell news, Bracknell Forest council planning, Bracknell Forest Council jobs
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Reviews
Generally good experiences. The areas we the public are still allowed to use are generally well-kept and I have never had any problems with comunications or provision of services.....what I cannot understand though, is that I am categorically not allowed to run a business from my home, yet it seems that whoever wants to can park whatever fleet of work lorries or vans ,often liveried, wherever they like in the street for as long as they like and cause as much disturbance as they like loading those vans or lorries often at anti-social hours of the day. How is that fair.
Not surprised to see the negative reviews about council tax department here. I sent them a message 6 months ago. I never got a response. Instead they insist on sending communications via a third party unrelated to the property. What sort of rubbish action is that? I feel sorry for people who have to deal with the council on a daily basis if this level of ineptitude is typical.
Useless. Over the course of living in their area, we’ve been charged a council tax fee twice in one month and then refunded without any communication. We now moved out and were sent a letter mid august that we were due a refund. Called up last week - yes all coming through will be with us by Friday. We called back this week, woman on the phone said the refund was approved as we speak. Still no money back!! Their website is clunky to navigate and council tax account doesn’t even work online. Whole staff needs replacing, don’t know where they’re finding these people.
i IGot excellent service, lady put me in the right direction where I had to go. When I got to the department the lady was very very helpful, even helped me with my paperwork. Found the building very clean and tidy, plus the staff worked with a smile on their faces. There is a car park outside of the offices where you can park, plus there is a disabled parking space right outside the building . Also there is a local bus service that stops near by, or failing that you have a local train Station as well. Or if not you can take a taxi in, where there are taxi ranks nearby.
If you are Autistic or Neurodiverse, I would advise you not to work here, especially the educational psychology service.
Unfortunately, there is no way to give minus 5 stars, but if there was such option, I would definitely use it! Very bad service. The neighbor's dog barks and howls all day non-stop. I sometimes work from home and struggle to concentrate on my work. When I called the Bracknell Forest Council, they told me I would have to monitor the noise for four weeks! Seriously??! Not even a week, four weeks!!! I need to take four weeks off to listen to the dog barks to fill out a form for them so they can take any action??? They wouldn’t dear to even send a letter to my neighbor, they also said that I need to cope and deal with it myself.
Poor service - Never respond to emails and always have a terrible phone attitude.
Extremely poor communication, never had so much difficulty trying to sort council tax in my life. Email after email has been ignored since November 2020. Can't get through on the phones, no one's available or no one's even in from the council tax team to talk to.
Very bad service, I had a simple question for them to find out if I need permission to build a brick fence in place of a wooden one, I never got a clear answer, they just unsubscribe and send me broken links instead of a simple yes or no answer. They are just trying to push people to unnecessary expenses, I don’t understand why we pay tax if they can’t answer a simple question, they can easily check it at the address and answer I’m very dissatisfied
Consistent with other residents who have been driven to posting a review, effective communication with certain departments seems to be real challenge and its difficult to tell whether its a training issue and/or motivation. Certainly needs to be addressed.
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