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Brackenwood Windows Ltd

  1. Basingstoke

Reviews, get directions and contact details for Brackenwood Windows Ltd

Brackenwood Windows Ltd
"Brackenwood is a family owned replacement double glazing company who have been supplying Hampshire, Berkshire, Surrey, Sussex, Wiltshire and Buckinghamshire since 1987. Brackenwood Windows product portfolio has expanded to include, replacement doors, composite doors, bi folding doors, garden rooms, conservatories, replacement conservatory roofs, flat roofs, warm roofs, roof lanterns and single storey extensions. We offer a wide range of UPVc, PVCu, Aluminium and Timber products with options for double or triple glazed units."
Address: Brackenwood House, Kimbell Rd, Basingstoke RG22 4AT, UK
Phone: 0800 253545
State: Hampshire
City: Basingstoke
Zip Code: RG22 4AT

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Overall a great experience with Brackenwood. Chris and Martin were our installers to replace some very old and blown windows at our property. Apart from one mishap involving a new front door, caused by sudden strong winds, the whole process was slick and professional. Even the door issue was handled promptly and professionally, assuring us that both Brackenwood and the installers were both keen and interested to complete the job to their high standards. We will have more work done in the future as we renovate the house, and would not hesitate to have the same team complete the work for us.
Thank you to Brackenwood windows for a very positive experience. Your fitters Mark and Martin were superb, they went over and above.They always cleaned up at the end of the day. I’d highly recommend the service and quality of my windows and doors. Thank you.
We approached Brackenwood for a new front door on our 1960s property that we’re in the process of updating. After calling and talking to Matt to discuss interest we had a visit booked in with one of their sales team. Simon came during the week after work with his laptop and a number of samples to take us through, he was both helpful and informative on options. We received the quote straight away and Simon was available and responsive even at the weekend with any additional queries we had thought of post visit. Once booked in we paid a deposit which was 10% of the total cost and awaited a call from their surveyor which was scheduled for a week times. I thought I would have to chase but on the dot a week later I had a call from Ryan to book in a visit. Ryan turned up on time and again was very informative of the process and anything we needed to decide Upton regarding the door when the measurements were being taken. He also provided his opinion on certain things linked to the door and more to do with our property which was a nice touch. Initially we were told our door would probably be fitted in the new year but after the surveyor visit our installation date was booked for December. On the day of the installation Luke was our fitter who arrived on time and pretty much was left to it. He had a right job with ours due to the house but worked non-stop, ending up taking longer than probably planned but ultimately getting the job done. Overall we were really pleased with our experience with Brackenwood from start to finish and will definitely use them again and would recommend. Only suggestion would be Luke was by himself had a harder time with our install than planned but still had to go onto another job regardless. This could have led to issues if Luke had to rush the job to get to the next one. Thanks Brackenwood Team .
We had a new front door and 7 windows fitted by Brackenwood over 2 day's. The boys worked really well and the difference is marvellous as the old windows and door weren't very good. A great team effort from start to finish.
Brakenwood never fails to Deliver. A Massive thank you to Vasilis who fitted our new front door. He went above and beyond to making sure it was done perfectly. His attention to detail is amazing. He was polite, friendly and chatty. Knowledgeable and happy to answer all my questions. Thank you again! We love our new door.
We had our 3 upstairs windows fitted by vasilis from brackenwood. We could not fault him he was very clean and professional. And did an outstanding job on the windows that he fitted would highly recommend brackenwood windows and vasilis if you get him
From start to finish Brackenwood has been excellent. Their showroom is well stocked. David advised us on products, really engaging with us and understanding our requirements and responding to our questions. He was brilliant in advising us of everything and guiding us through the order process with absolutely no pressure. His confirmation visit to our home, for initial measurements and scoping, was easy and we didn't feel hurried to make a decision. The survey was quick and easy. The communication with Brackwood was superb throughout, with regular updates. The installation was similarly painless. 2 large windows and 2 doors were installed by Jason and Leroy. Both very polite, respectful of our property, friendly and have done what appears to be a first rate installation. We couldn't be happier. They answered any questions we had on the installation. They replaced a hinge they felt was too stiff on a window from the manufacturers and left everything clean and tidy. We are completely happy with Brackenwood. We will certainly go back to them for any future work with our remaining windows.
Just had Brackenwood replace two slide and tilt patio doors with French doors. Brilliant service from start to finish. Very smooth ordering process and everything confirmed by email. Dealt with my queries very efficiently. The installers, Martin and Mark were just fantastic. Very friendly, knew exactly what they were doing and checked we were getting wanted we expected. At the end of the installation they tidied up and you wouldn't have known any messy work had taken place. Would definitely recommend Brackenwood.
Very positive experience from Brackenwood, from Luke in Sales, the surveyor, and 2 fitters on the day Mark and Martin especially for working around our very big dog who refused to move from his sun puddle!. Very pleased with the finished product and would highly recommend Brackenwood.
We had selected Brackenwood to replace all 9 windows and a front door at our home. The entire experience dealing with them was smooth - right from Natalie, the sales person, who helped us in designing, Ryan the surveyor and the installation team - everything was great. The installers - Mark, Martin and Heath were brilliant, professional and a cohesive team who installed all windows and door in 2 days and they also left the home clean and tidy after each day. Overall, an excellent experience dealing with Brackenwood. Highly recommended.
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