facebooktwitterpinterest
mobil menu

Bottle & Basket

  1. Hemel Hempstead

Reviews, get directions and contact details for Bottle & Basket

Address: 36 London Rd, Hemel Hempstead HP3 9SB, UK
Phone: 01442 255748
State: Hertfordshire
City: Hemel Hempstead
Zip Code: HP3 9SB

Update Info
Reviews
This review is late in coming as I forgot to review it after my initial visit, but upon need to return an item to Amazon, remembered my experience here. I went in to return an item to Amazon. The cashier was very rude. For starters, after he emerged from the back room, I took the long route around the shop on my way to the till in order to quickly scan the shelves. He asked me why I'd gone the long way around and gave me a look as if I'm simple. Not exactly a cashier's place to question someone's every decision. Now this is where it became awkward. I'd sellotaped over the top of the returns barcode affixed to my package on the basis that we had been having a very rainy week with yet more rain forecast in the hope that the sellotape would help prevent droplets of water from ruining the barcode at some point in the parcel's transit. The cashier attempted to scan it and the scanner failed to read the code, which he promptly (and VERY exasperatedly) pointed out was due to the sellotape. He accused me of lacking common sense and proceeded to have a real nag at me about how I was stupid to sellotape over the barcode, asking why I did such a thing. I explained my reasoning (which I outlined in the last paragraph) and also explained that I had asked online if it's OK to tape over the barcode, and the majority of people said it's not only OK, but actually recommended. I'd also recalled receiving parcels in the past from senders who'd done the same. Heck, I've even worked at dispatch facilities where we were specifically instructed to cover the barcode! Having explained this reasoning to him, instead of just accepting it and moving on, he continued to insult me, talk to me as if I'm a moron and explain how my actions had fooled his bar code scanner and how therefore I had created extra, unwanted work for him (ironically at a time when there were absolutely no customers in the store beside myself). I refrained of pointing out that I'd done this before with no issues and perhaps the fault lies in his scanner but whatever, I just wanted the package sent by this point and he seemed more intent to continue arguing than actually send it. I pointed out that he could just type the 10 digit number below the barcode into his computer and he proceeded to lecture me on how that takes precious time, time which I am wasting. He attempted to scan the barcode a few more times, and on a few more occasions asked me again why I lack common sense and why I'd taped over the barcode. It's as if he was completely ignoring my answers. Why ask if you're not prepared to hear the answer? His attitude became increasingly insulting. Never known such a rude shopkeeper in my life. Eventually, after 5 minutes of this nonsense, he finally typed in the barcode number using his keyboard -- a process which took all of 10 seconds -- and the parcel was on its way. Shame he didn't just do that from the start instead of decide a confrontation was in order. In all fairness at various points I did start to get visibly angry with him and his incessant negativity and rudeness, and when I did get angry he had the audacity to laugh at me. Disgusting man. Utterly disgusting, despicable, hateful man. I've spoken to my family about this and incidentally found out some of my family have been in this shop before and, whilst they have not had an encounter like mine, they have found the shopkeeper to be 'disinterested' and 'unfriendly'. I work in customer service, so I know the importance of being approachable and helpful. If you're going to be grumpy and act as if everything in life is out to ruin your day, then quite frankly you're not fit to be working with the general public.
8 years ago (15-09-2017)
Comment on this business

Bottle & Basket map

to add Bottle & Basket map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0023 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy