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Reviews, get directions and contact details for BOOKS etc.

"An independent online family run company, offering a fantastic selection of books with free UK delivery. Great prices, fast delivery and helpful customer service."
Address: BOOKS etc. Gresham Industrial Estate, Eastern Road, Aldershot GU12 4YD, UK
Phone: 01252 318403
State: Hampshire
City: Aldershot
Zip Code: GU12 4YD

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
First time I had ordered from Books etc. I wanted a copy of Python Crash Course 3rd edition and they were the cheapest. Despite the generally poor reviews I was very impressed. Speedy delivery and the book was packed really well For better than Amazon. Book was spotless without any creases or damage from postage. Very much recommended.
I've bought regularly from Books etc. for several years. The prices are generally excellent. Customer support has always been highly responsive. The books which have arrived have been pristine, with one exception which had some torn pages, but in that case I received a pristine replacement after returning for free the damaged copy. Highly reliable and highly recommended.
Horrible packaging. Had several books come damaged and they offer either a full refund but the book is sold out so thats not what you want or they offer a 5% discount which is ridiculous for a damaged book. You buy something New and if you get it damaged you should get a replacement or if out of stock a real discount and not 3 pounds on an over 60 pounds damaged book. Update: Based on the reaction from booksetc down below, I send them an email. They never bothered to reply to it.
Over the past few orders it has been poor. yet I tried again. Last order was just a mess, No communication and then leaving me out of pocket. DO NOT USE BOOKS etc they are not worth the hassle.
Ordered book, payment reserved against my paypal account, 11 days later no news, no email at order time or since, no reply to my query about the delay. Cannot recommend.
The book I ordered was received promptly and in excellent condition - from the UK to the US. I was very pleased with the service.
Very disappointed with this website. Ordered a book last week, they took my money straight away, no confirmation email, nothing. Today I receive a notification from my bank saying the payment was reversed. Again, no email, nothing. Won't be buying from them again.
Terrible experience, awful customer service!! My book arrived damaged and a few days late. I asked for a partial refund, they ignored my question and sent an automated response that said they had already ordered a replacement copy. Then I asked for a second time and said they already ordered a second copy so they won't do a partial refund. A week later the second book arrives in a worse state than the first!!!
Ordered an omnibus from this company and they took immediate payment,heard nothing for six weeks, decided to contact them. Apparently had warehouse and stock issues with this book and have given me a refund. I wonder how much longer they would have sat on my money if I hadn't chased up this order.I would have waited till more stock available but wasn't given any option.It would seem all the terrible reviews are justified. Shame
Twice now in the last 6 months I have ordered through them, only for the items to get lost in the post. The most recent time, the item is now longer in stock, so they can't send a replacement. Do not recommend using them.
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