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Barn Surgery

  1. Christchurch
  2. Christchurch Medical Centre & Doctors Surgery

Reviews, get directions and contact details for Barn Surgery

Address: 1 Purewell Cross Road , Christchurch BH23 3AF, DOR, GB
Phone: 01202 486455
State: DOR
City: Christchurch
Zip Code: BH23 3AF

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Reviews
Have had a virus for 3 weeks. Went to the barn as a last resort desperate for help. Had the usual tests by a clinician I was hoping for a doctor Got no empathy just straight faced no smile. Told it would go away itself. No point in going. They asked me to come saying I sounded terrible. I am 78 years old And think the moderna vaccine made me ill won't have that again.
Every single person I have had to deal with at This doctor's practice has been fantastic. Ideal with them for my ninety five year old father in law super service
Always nice on reception at The Barn didn't wait too long with appointment.
Terrible service, can never get through to them on the phones and has been like this for several years. Have always felt like the staff couldn't care about you or your well being from receptionist to the gp's. Leaving this GP and re-registering elsewhere after constant disappointment with the overall service.
I have to say that until recently I had nothing but good words for this surgery, but in the last few months its been a nightmare. The telephone staff are despondent, and quite frankly who can blame them, the need for extra staff answering the calls is an urgent necessity, no one answers the phone between 1 and 2. Then there's a queue of 7 0or 8 people all angry because they can't get through. When they do you can't book an appointment then to SEE a Dr, you have to wait by your phone until they call you, which doesn't work for people who work. And quite frankly the patients issues can't be sorted by a telephone call!, I've been told today that I have to come into the surgery to get my blood pressure taken and then go home and wait for a call. How ridiculous. Sort it out guys your standards used to be so much better. Take some pride in your careers, you chose a career in helping people, so try a bit harder to accomplish that and you review ratings might increase.
Poor service. I've been with this surgery since it first opened and it has gone rapidly down hill. The Receptionists need to be taught the basic skill set of manners because they lack just that. One time I rang -after 2 hours of attempting to get through- to be greeted with "hello". So I said "hello is that the barn surgery?" Reply "uh yeah that's the number you rang for yes?" So I said "well yes but you answered with "hello" so wasn't sure" "what do you want?" She said so I said "uh an appointment that's why I rang this number yes?" Then when you get in there 9/10 your waiting long over your appointment time was due -once 1h 35min- to be told "they are busy". Sorry but if I was "busy" and that late they'd sure be grr with me. These things are a regular occurrence and must be dealt with. We understand the NHS does there best but if I was rude to my customers I'd be getting a grilling.
Been with Surgery for years but the last year or 2 totally useless Cant get through to book appointments I'm diabetic getting my annual review is almost impossible. Went for appointment yesterday wrong booking type so after going in 1 hour late my review still could be done. Went to collect repeat prescription yesterday not sent to chemist now have to leave work early again today to get prescription. Amended my address details over 5 weeks ago still not been changed on their database. Conclusion what used to be the Christchurch Medical Centre is now a complete shower no one knows anything totally useless management & the Barn now only has one Doctor left avoid this Joke of a Medical Centre like the plague. As soon as I get my Meds I will be looking for another surgery asap.
Been with the barn surgery for years totally gone down hill. I spent all day ringing for an appointment been in a lot of pain over 50 phone calls and no one answers the phone I get through the following day and said about trying to get through the previous day receptionist said well we have 5 receptionist on the desk every day and we answer every phone call immediately so now your through whats your problem...so angry I'm going to complain to Nhs England think it's disgusting.
Used to be good before the changes. I really don't know what idiot thought putting ALL the local surgery would be a benefit. NO now you have to wait a MONTH to see your Dr, they never pick up the phone, you get sent to Bransgore or Burton regardless of where you live, shocking service, if you NEED to see a DR asap , you have to drive down for 8.30 because they won't pick up the phone, then you might ?? Get a jnr DR who will greet you with , only got FIVE mins so can only talk about ONE symptom.Terrible.....
Earlier today my elderly mother tried to contact the doctors to speak to a doctor the the receptionist was unhelpful my mother was in pain and having trouble breathing i was considering taking her to A & E the receptionist said she would arrange for a call back today this was 1.30 we called back at 5pm as we had not had a call back only to find there was no record of our call and was told it's to late and they will call her tomorrow the 1st receptionist decided that it was to much trouble do her job right the 2nd receptionist said well you can always call 111 its to late now This persons that spoke to my mother are not suitable for there jobs unless there job is to stoping the sick getting help very disappointed
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