Barker and Stonehouse

Reviews, get directions and contact details for Barker and Stonehouse

Address: Ladymead, Guildford GU1 1DL, UK

Phone: 01483 908320

Website

State: Surrey

City: Guildford

Zip Code: GU1 1DL

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Firstly, free parking is always a good start. The car park is a good size.nnSecondly, walking into Barker & Stonehouse I felt like a kid in a candy store. It’s huge. And full of pretty things The variety of items is vast, the way it’s all presented is gorgeous. The general decor/aesthetic is spot on. It’s an impressive shop. I saw so many gorgeous sofas, it’s made choosing one very difficult. Shout out to Nicky/Nicki, a lovely saleslady, who welcomed me and helped answer my many questions.nnLastly, the cafe upstairs was a nice touch. I only had a smoothie Mango Tango, very tasty but they also had sandwiches and pastries for sale. There was also customer toilets, hugely important when you’ve traveled all the way from Croydon to visit.nnI’ve yet to make a purchase so I can’t speak to the after sales service.

I recently had an extremely disappointing experience with Barker and Stonehouse. This entire process has been a nightmare from start to finish.nnFirst, we received the wrong color sofa. Despite multiple complaints, the issue is still unresolved. Then, we received a bench in the wrong color and were told to wait for the table to arrive. The table was supposed to arrive with the gray sofa, which we never received. The entire situation is a mess and utterly unacceptable.nnThe lack of communication and resolution is extremely frustrating. This has dragged on for far too long, and our patience has run out. I am deeply unhappy with the service and urgently need this resolved. If not, we will demand a full refund.nnI cannot recommend Barker and Stonehouse based on this terrible experience.

Spacious and well organized showroom/display on two floors. Reasonable quality furniture for sale at reasonable prices. Visited on a Sunday. Fairly busy and the staff were stretched. However, they still offer a professional and friendly service. Commission based pay does make a difference.nnQuoted 10 weeks for a set of sofa. A little too long but not unusual, as made to order.nnAs we were procrastinating and were indecisive, sales staff quickly gave us their business card and quickly moved on. Understandable.

Delay after delay after delay. Don't believe the lead times. Terrible customer servicennThe delay to the delivery of the furniture was absolutely ridiculous. We ordered in November should have been delivered before Christmas, one excuses after another and finally got it at the end of April. Really disappointing. Communication was terrible.nnTerrible customer service as we called them 3 times to get an update about delivery time, No one bothered to return our call and finally had to go in person to chase the delivery.nGreat brand with beautiful items but let down by unhelpful, untrained and obnoxious customer service agents. Such a shame.nWhen we asked for compensation we were offered £79 delivery charges discount which we refused to accept, totally unacceptable.

I visited the cafe on the first floor. A lovely selection of pastries, lunch options and sweet treats. Lots of drink options that are available alongside tea and coffee. A nice selection of seating with large windows making the space bright yet cosy.

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Barker and Stonehouse

Reviews, get directions and contact details for Barker and Stonehouse

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