Barclays Bank

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"On Saturdays, this branch has a self-service counter only. You won’t be able to make large cash and coin transactions, arrange a temporary debit card or collect currency."

Address: 25 James St, Harrogate HG1 1QX, UK

Phone: 0345 734 5345

Website

State: North Yorkshire

City: Harrogate

Zip Code: HG1 1QX

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews

This won't make a difference because nothing will change. Ordered change went to pick up gave me the wrong bag took back. No apology questioned me "how do you know is the wrong bag" me because it has £5 notes in I didn't order any. "Ow we will have investigate that I will check, yes we gave you the wrong bag". Still no apology.

10 people waiting, one person at the desk and 3 employees walking around with laptops doing nothing. Not good enough really. Update after your pointless unhelpful response…in here again and having the same issue. I’ve been here for 20 mins and all I need to do is pay in a cheque. More People needed on the counter during busy times.

Opens deliberately in hours you can't visit if you are at work. Understaffed. It's a concerted effort to show that usage of branches is dropping so that they can close them. I'm also a Premier customer who feels like I'm visiting a Blockbuster video store after the boom in the internet!

Can’t believe how poor the service has become. I opened an account as a student, during my professional life I had a Premier manager who provided advice and guidance. Now it’s so bad I am considering changing to a different bank.

Truly one of the worst banks i’ve been to in a while. I had every intention of setting up my first credit account with this bank due to reviews but when i arrived to set up in person, I will now never give Barclays my business or time again. The bank was very quiet when we went in yet still had incredibly slow service? The lady at the desk didn’t even greet us and asked why we were here and we told her we wanted to set up a credit card with them. If anything this made her more rude towards us as if it was an inconvenience to her - i personally thought someone coming in to set up a new account is a good thing? Apparently not. She then told us to sit and wait for half an hour until someone would call us over to help us. She gave no guidance or anything and simply just wanted us to wait instead. Bare in mind this was not at peak times and we ended up waiting for just under an hour before we gave up waiting and left. There was no sense of urgency from anyone working there and I think their system is to have you wait aslong as possible so they don’t have to do their job. In conclusion, terrible customer service, terrible attitude and terrible wait time. Don’t waste your time going into this branch

I always have to queue on my visits  but the cashiers are often pleasant so I have put up with it but last Friday the service was surly and I was made to feel like an inconvenience. I am now considering  changing banks for my business account. Partly because of the service but also because of  the limted hours when counter service is available..

Constantly lacking in staff often wait in excess of 30 minutes to collect change that has been pre-ordered via a phone line. The queue is always large with only one person working on the counter, Whilst another member of staff try’s to encourage people to use the machines. This clearly doesn’t work as most people still need to queue for the counter. Please consider putting two people on the counter.

Fantastic experience getting my accounts set up after disastrous dealings with Barclays Leeds Albion branch.  Barclays Harrogate branch was not overly busy.  Wendy and Pushpinder provided excellent service!  Thank you.

Been going here for months to do banking for grandparents because of coronavirus, and its the worst bank ive ever been in. Have to queue for 30-40+ mins EVERY time to do a transaction that literally takes 30secs because there is only ever 1 person on the counter even though they've reduced the counter opening hours. Always another staff that asks me to use the self service machine knowing i cant because its not my bank and i always complain about the wait but nothing ever gets done. Rude & lazy staff, poor management, always long queues, stupid opening hours.  WORST BANK IN ENGLAND.

Awful customer service, every time I go in. I am treasurer for a community bank account thankfully I don't bank with Barclays personally and whenever I go in to pay money into the account the queue is very long and slow moving. Today they had seven Barclays employees stood around the main desk and only one cash desk working. After waiting about 15 mins I received no acknowledgment or apology for the delay. The staff seem completely disengaged and had no knowledge when I asked a question about directing something at head office. Just hopeless all round! Very pleased that I personally use other banks who provide a far and away better customer service.

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Reviews, get directions and contact details for Barclays Bank

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