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Bannatyne's Health Club

  1. Sutton Coldfield
  2. Sutton Coldfield Gyms

Reviews, get directions and contact details for Bannatyne's Health Club

Address: Princess Alice Drive , Sutton Coldfield B73 6RB, XWM, GB
Phone: 0121 362 4400
State: XWM
City: Sutton Coldfield
Zip Code: B73 6RB

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Bannantyne's Bannantyne's 0 meters When I first started coming here which was about 4 years ago and before COVID my expe...
Reviews
When I first started coming here which was about 4 years ago and before COVID my experience was amazing I have stopped going to Banatyne this is based on the few massages and facial I have had. I am always kept waiting past my time even when I arrive 5 to 8 minutes early. My rushed 30 minute massage was more like 20 minutes and not effective at all. And don't forget they kept me waiting past my booked time. I thought I'd try their facial it just wasn't good. They have 1 or 2 ladies and the Manager I can't remember her name who really know their job and the proper technique to use when doing a massage and a facial. Shame I have a different person every time I go. I go elsewhere now for my massages.
Been here with my partner for spa treatments which was booked through a gift card online. On arrival the lady on front desk was arrogant when I politely asked where it was that we needed to put the car reg into, as we have never been here before. We then gave details of booking and she said we was 20mins late but the booking time I had wasn't the same but I said no problem we shall lose that off one of our treatments. We was told where to go for treatments, the lady who done our treatments was lovely not sure of her name but was friendly. Once finished we went back down to front desk to ask where to go for swimming facilities once again the lady on front desk huffing and puffing told us where to go but once we got changed and to put stuff into lockers we noticed that we it wasn't keys or a pound coin It was something else which we needed to go back to reception for as wasn't made aware. For people who haven't attended before she wasn't any help and very rude. Wouldn't go back again due to this first impressions.
We booked a couples spa treatment using a red letter voucher that was given to us at Christmas. We decided to use it here and travel from Manchester. Firstly we had to pay £14 to rent a towel and a robe. I have never been to a spa which doesn't give you a towel, robe and slippers. The gym was terrible. One weight machine so I had to wait or move onto something else. The swimming pool was like a council leisure centre. The decor was outdated. The best thing was the spa. I wish I only went to the spa and didn't use extra facilities. I had Leah on the day she was kind, calming and went above and beyond. She is an asset to the company.
I haven’t used this gym for probably about 8-9 months but I was still in a year contact and paid £60 per month until the contact was meant to be over. I then get a call whilst I am on holiday after believing I had cancelled my membership saying I owe another £60 and that is because I “didn’t put it in writing/ send an email” so it “automatically” kept rolling. As a company you should email your customers reminding them their contract is almost up and give them the option to proceed. I kept checking for when my contract was up and then cancelled after the year, and for them to charge me again when I’d spent £720 over the year haven’t used it is completely a joke. Absolute scam of a company. Better off using pure gym.
It's just PureGym rolled in glitter. It has little bits that make it seem alright but you scratch the surface in your first month and see it's not in the slightest a premium product. Nobody treats it with respect, people leave stuff everywhere and don't unrack weight from bars, the gym staff are nonexistent and never say hello let alone see if anyone could do with a spot or make sure the free weights area is tidy. There's one squat rack so if two people want to squat or deadlift then good luck. They play adverts over the broken speakers which is so anti-luxury and just screams "budget gym". If you want to just do some cardio and be one of the combined 10 lucky people who can awkwardly fit in the sauna at one time it might work for you, but if you actually want to do free weights and 7 other people also want to then yeah...good luck with that. My contract can't end soon enough.
I received a gift voucher for a spa day with a 55 minute treatment. I decided to go with a friend and booked through head office in writing. When we arrived at the spa, the therapist did not even look up to greet us, she only asked who had completed the medical form and then failed to consult on things that were highlighted on the form. We were kept waiting for more than 5 minutes while they prepared the treatment room and then, she announced that I would be receiving a 35 minute treatment. When I corrected her that my voucher was for 55 minutes, she blamed head office for the booking but refused to acknowledge that I was being short-changed. She then told me that I was unhelpful by continuing to discuss the issue and completely disregarded my request to receive what had been paid for. In the end I only received a half-a*sed massage which was rushed. DO NOT BUY a spa day at this establishment. You have to bring your own towels and robes of pay £15. The relaxation room only has plastic garden loungers which are not comfortable. It's basically a local authority health club with a pound shop spa. Fairlawns is the best local spa with great facilities, staff with friendly professionalism that actually care about their clients needs. Bannatyne's ruined a gift that I had saved until now to enjoy. Buy-a-gift should not partner with them.
Services never in full use. Jaquzzis always out of action Carpark not run by cctv, I know if a few instances whereby people have had an accident or got their car broken into and the Health Club did nothing, although they have cctv showing as 'in operation', it doesn't actually work. Classes are good, gym is good with decent equipment although does have a tendancy to have out of order machines too. Always putting the prices up but you never see any improvements. Just had the shower rooms refurbed but they look worse than the previous ones and smell.
Staff are really nice, and this centre is average, but compared to my original club in Solihull, this club is not of the same standard but is charged at a higher rate. Entertainment on gym equipment such as TV, radio screens and audio, etc. did not work on a lot of them. Also, I could not log onto the Wellness App on some equipment in the gym as there was no signal. There's no café, changing rooms could do with modernising. I informed the club of these comments and whilst I understand about the changing rooms and the lack of a café. My comments about the gym equipment screens, signal, audio, and not being able to log into the Wellness App on the screens weren't even acknowledged. It would have been nice to receive an explanation about when the equipment such as screens etc. would be repaired, but clearly, they are not maintained enough. Instead, I was told that Sutton is at a higher price due to its location. However, Solihull is on its own grounds next to a golf course! I only swapped because I've moved to the area, and this club is less than 5 minutes away. If not, I would not be paying more for receiving less. What happened to ensuring your customers get the best experience each time they use your service?
Where do I start. Dirty Pool, Sauna and Steam Room rarely open. Mens showers filthy and over crowding in the Gym Area. The pool has been out of action several times because visitors have decided to take a glass bottle poolside which broke. The pool was shut for several days and when i spoke to management about our monthly subs should be reduced I was told that these things happen. This Gym needs a complete overhaul and head office should get involved.
Bannatyne' Sutton Coldfield offers excellent equipment, facilities, and spa options, all of which are well-maintained. As this is classed as a "higher tier" health club if joining from here, this enables multi-access to various clubs across the UK. The staff are always very helpful especially Katie Maund who has provided exceptional service. She consistently goes above and beyond to ensure a great experience. Overall, this is a fantastic gym, spa, and club to join, highly recommended!
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