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Bannatyne's Charlton House

  1. Shepton Mallet
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Reviews, get directions and contact details for Bannatyne's Charlton House

Bannatyne's Charlton House
Address: , Shepton Mallet BA4 4PR, SOM, GB
Phone: 01749 342008
State: SOM
City: Shepton Mallet
Zip Code: BA4 4PR

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Reviews
Overall this place is amazing; great value for money, amazing customer service, the food is amazing, the spa is so relaxing, the grounds and rooms are beautiful. However, if you do get a 30 min massage, they only last about 15-20 min. Both me and my partner had them and his only lasting 15 min while mine lasted 20. From knowing a beauty therapist, and others with experience, a 30 min massage is meant to be hands on for 30min. If you go I recommend not going for a massage for this reason to save your money, but other than I’ll definitely be coming back to the spa.
We had a wonderful stay at Charlton House this week. I absolutely could not fault the service at all. The staff were incredibly helpful and accommodating! My only minor niggle was that my partner and I were in a room with a steep angled ceiling and beams, and we're both quite tall, but we were immediately offered to change rooms should we wish to we didn't opt to change, as we got used to avoiding the beams lol. The spa facilities were good, with different options to choose from. I would probably advise a sign indicating which shower was warm, and which cold in the sauna area, as I made the mistake of choosing the cold shower and got the shock of my life . Spa staff were helpful and changing facilities were very clean. Restaurant staff were good and always checked about my intolerance at each meal. I would happily go back to the hotel.
Went for a spa day booked through bannatynes although they’re changing provider - the spa is small and would be better if it had a separate relaxed seating area as seating around pool is limited. The staff were very friendly but could’ve done with more as changing rooms etc needed attention with robes:towels everywhere and cups on pool side. The spa is looking a little dated but was a pleasant enough experience not enough for a day visit more a morning or afternoon. The bar was pleasant and nibbles and drinks we ordered were good a little expensive but expected price for kind of place it is a little bit of attention from new business and more information available when booking this could be a very pleasant spa.
HONEST REVIEW- Booked 6 rooms with the evening meal included for a family break. Facilities are good but a few of the key staff let down the experience and make it 3 star at best. 1. Restaurant and bar Manager- was miserable at every occasion and let the bar experience down, didn’t smile once. Junior staff were more attentive. 2. Spa manager - saw many people including some family members just wondering around not knowing how or where to get a towel etc. No “welcome to spa” this is where everything is.. My wife had her nails done and most of what was supposed to be included did not happen. Essentially they painted them and that was it, don’t waste your money. 3. Reception on check out plus the General Manager - it appeared that the restaurant staff had decided to add the cost of 12 deserts from the evening to my nephews room without any question, signing of acceptance or advising that the deserts are not within the package price we had paid for our stay. Upon asking why this was being charged on check out, I was told that I have attitude… surely asking for clarification and explanation of why we were being charged extra in our eyes is not showing attitude? Eventually the manager came out to see us reluctantly and advised although the restaurant staff perhaps should of advised us he was not willing to give any discount or refund. Considering we were a party of 12 with 6 rooms I was amazed at this decision. It’s a real shame as the place and facilities are very good but from we all noticed, the more senior level staff just let the place down both in how they treat guests and their employees and we would not return.
Me and my boyfriend treated ourselves to a New Years Day overnight spa trip. We had the best time and were so happy with our room and the spa. My boyfriends food was great but I’m a vegetarian and my dinner was a bit odd and wasn’t really any other option but I expect this from fancy places to be honest
We stayed for a spa weekend for my birthday. The spa is lovely and cosy and I had a treatment with a back massage and a facial, which was amazing! We had dinner in the evening and all the staff were very friendly, food was delicious. Overall it was a very relaxing stay and we felt very welcomed by everyone.
We went here on Monday for a day spa which we were really excited about. We had a few issues prior to the day with the spa contacting us asking for payment of the wrong amounts and poor communication via email. The spa itself is really lovely, nice facilities and a few different areas. Disappointingly we weren't given any spa slippers and no one had told us to bring any. I had a facial which was supposed to be 30 mins , great relaxing treatment however it didn't last the full amount if time. The outside jacuzzi was really hot which was great with the cold air BUT sand had been placed down I assume due to the ice and there was no where to wash your feet before you got it so there was a lot of grit in the pool. Staff weren't very attentive at lunch, food was super tasty though! All in am OK spa day but certainly not a luxurious one
Do not use the spa under any circumstances. If it was solely a hotel review I would rate it higher but the spa treatment completely ruined the weekend to be honest. We travelled from London for the spa and the spa treatment and in fact planned our weekend around it. The spa was unstaffed, we could not locate any towels or staff members for 30 minutes. We both booked a 30 minute massage each, at £65 per person. I would have been better off with a theragun. 1 Massage therapist Phoebe was inexperienced and lazy 2 Massage was booked for 30 minutes - it lasted 12 minutes. 3 Bad atmosphere, it was obvious the massage therapists wanted to finish the treatment so they could go home early. I work in a corporate environment & this place was previously listed in our directory, however, after my experience I've had this removed and colleagues have cancelled their trip to this place as it was so poor. Do not waste your money or time in this place. In my 20 years of receiving massage this by far wins the medal for the worst treatment & atmosphere.
Recently stayed 1 night on a Red Letter Day Spa Break. The break included 1 night's accommodation with dinner, breakfast and 45 minute treatment for 2 people. Pros: Hotel looks very impressive and the grounds look well maintained. The hotel itself has a very rustic charm. Most of staff are friendly. The quality of the food in the restaurant was excellent. Negatives: Our room was very dated and located in the annex, the shower didn't stay upright and so you needed to hold the shower hose, stained carpets, locks didn't work properly and needed to jiggle the key to open them. The room was very cold as the radiators were switched off, we were standing in reception for nearly 10 mins before we could check-in as no-one was around. There was a broadband router on the wall of our bedroom which continually flashed making sleeping difficult when the lights were turned off. The main let down was the spa treatments which barely lasted 25 minutes when we had paid for 45 minutes treatments each, we saved our treatments until it was time to go and therefore we left feeling quite cheated and over-charged!!
Been coming here for years and it goes downhill a little each time. This time, I didn't even make it there before being disappointed. I booked a spa day with treatment for myself and my sister in law, had to book on the phone as it wouldn't allow me to book or view packages online, I made this clear upon booking when the man I spoke to asked me to book online. Some time later, finally managed to book and pay, money was taken two days after booking, 6 days before we're due Sister in law gets a call the evening before we're supposed to go, to say we need to bring our own towels, robes and slippers, though I made the booking I then called to say I don't have a robe, or slippers I’m willing to take to the spa, I'm told I can just take a towel. I try to cancel as I'm not happy to do this, only to be told, I'm not entitled to my money back as the website states the robe, towel and slippers are not included in our package, and I should've seen this when I booked. I explain that I booked by phone as the website wouldn't let me navigate to make a booking, I'm then told my confirmation email would have had all this information, I wasn't ever sent one and I explain that the man I spoke to when I made the booking, should've made this clear, to then be told they don't have a man working there to take my bookings d if I wanted a refund I should've cancelled 48 hours before our booking. By this point I'm agitated because every sentence out of this lady's mouth starts with "unfortunately" I then argue that I wouldn't be cancelling if they had robes, slippers and towels and as I just found out, this is the earliest point I could cancel, and it's due to their own issues not mine so therefore not my issue, again told about the website and bla bla bla, asked to speak to someone else as we're going around in circles, she goes off, comes back and offers me £20 as that's the cost of the rental of the robes, I remind her there's two of us, now she doubles that but even if I wanted money, it still doesn't fix the robe issue. I still can't get a refund!! I then said fine, I'll go without a robe and towel, but I will be as difficult and unhappy as they are currently being...I'll get a refund in 5-10 working days.
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