Reviews, get directions and contact details for Bank of Scotland
"For over 320 years, Bank of Scotland has supported the people, businesses and communities of Scotland. We are a financial partner to our customers through our network of branches, internet banking and mobile app, as well as the mobile branch service.To find out what accessibility services are available in your local branch, search for it in our branch finder."
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Reviews
I have been a good customer at the branch for many years. I wanted to exchange 2x £20 notes for 8x £5 notes, to be told by the 'greeter' that this could not be done. She was unable to give a valid reason. Incredulous, I went a few yards along the road to RBoS, where I have never had an account. There, I explained the situation to their greeter who said "Certainly sir." and directed me towards a teller. A trivial incident but it displayed a very disappointing poor attitude to a customer, in stark contrast to a rival bank. HBoS, you need to get your act together if you want to keep your customers.
Generally very poor customer service. Long waits in queues. Staff don't really stick to Covid protocols. Looks like BOS are running this branch down.
Made an appointment for this morning. The consultant advised that I needed to bring along my identification and proof of residence. Unfortunately, he didn't specify that they only accept certain types of proof of residence, so due to their incompetence, nothing could be done. What a complete waste of time.
Friendly staff, clear systems in place for social distancing and short queue Friday morning, vary happy with service.
Closing time on Saturday is 12:30 instead of 1 pm so this should be updated
Directions to Bank of Scotland with public transportation
Corn Exchange
30 meters
101A
101B
106
108
109
111
121
122
123
253
N106
X6
X7
Police Station
40 meters
Police Station
90 meters
101A
101B
106
108
109
110
111
121
122
123
253
N106
X6
X7
Station Road
190 meters
101A
101B
106
108
109
111
121
122
253
N106
X6
X7
Market Street
200 meters
101A
101B
106
108
109
111
121
122
123
253
N106
X6
X7
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