Banbury Health Centre

As someone who has moved around because of work I have my fair share of experience when it comes to GP practice and I have to say this is the worst one I have had the misfortune of dealing with. Other reviews on the net say that it is very hard to get an appointment, the average seems to be about 2 weeks lead time. For me dealing with them has been a real headache. I have a long term condition and fortunately I self-mange 99% of the time, but when I do have to deal with this practice it’s always an uphill struggle. Dealing with them really gets you down when they can’t deal with the most simple requests. From losing my prescription requests to giving me other people’s prescriptions this practice seems to go from one mistake to another. The worrying thing is the blasé attitude of some staff to such issues. Another example of failure is online record access which they do not provide despite NHS and GMC regulations saying this service must be in place by April 2016. No matter what NHS Choices says you categorically cannot get online to access your record, I have asked many times! As well as various failings they are closed off to suggestions and new ideas, even those that have been implemented in other practices. In one specific example I was told they “can’t” on the ground of “clinical safety” despite the fact the initiative had been rolled out across many GP practices already. This practice really seems to have no interest in providing more effective / efficient services in the interest of patients and is wasting tax payer’s money by just maintaining the status quo. The worst part is that once you register you are locked in. Your legal right to choose a GP does not apply once you are registered locally. You cannot easily move. Furthermore if you submit a negative review on the NHS Choices website they use very aggressive tactics and will simply strike you off. They really invest more effort in suppressing you than they do in trying to provide a quality service. I would strongly suggest you look a little further afield to the likes Hightown Surgery which has much better ratings and provides a more modern service. So be warned Banbury Health Centre is a small town GP practice with small minded approach.
1 7 years ago (26-04-2018)

Best doctors practice in the town. I changed doctors to be with them and my parents now go there. Always found the staff very helpful.
5 7 years ago (21-02-2018)

Recieved an appointment same day. Smooth service, friendly staff and doctors. Highly recommend.
5 7 years ago (03-03-2018)

We transferred to this surgery from another Banbury practice and have found the attention we have received to be excellent. Medical support has been thorough and staff are all so helpful and very skilled.
5 7 years ago (28-10-2017)

Very helpful and friendly. Had multiple appointments and no problems at all.
5 7 years ago (14-10-2017)