B & R Garages

Top quality garage & people. B&R Garages was recommended to me by a work colleague and now I won't consider going anywhere else. Whether it's a routine service or MOT or even if you want them to have a look at your car because 'it doesn't feel right', they give the best service and really look after your car
5 6 years ago (09-05-2018)

My mini one was taken here upon an engine management light coming on, upon paying for a test it came up that the oxygen sensors were not working properly. Instead of looking into the oxygen sensors as the test said, they insisted a oil flush would fix the problem (Taking advantage of ignorance) and upon going to collect my car telling me that my car could need thousands spent on it in order to get it working correctly. They advised me not to drive it. I decided to drive it home on the motorway against advice, low and behold it was fine. My trusted dealer told me that there is nothing wrong with other aspects of the car- just the oxygen sensor as the inital test said! This is not down to the complexity of the vehice - this is a pure example of a garage taking advantage of a situation! I will be taking this as far as i need to. Wasted £250! DO NOT GO HERE. If i could give 0 i would.
1 7 years ago (01-05-2018)

Be careful with these people. Quoted 75 for a vehicle check, they tried to ask for 192! They said one headlight needs changing albeit we know full well the lights were fine when we dropped the car in the morning. They suggested the windscreen wipers need change. These changes they want to charge an additional 92 pounds. The originally quoted 75 becomes 100 just because they had to make some extra effort to take off one wheel with some corrosion problem!
1 7 years ago (30-11-2017)

NOT A SPECIALIST Terrible experiences here. Was ripped off big time on a number of occasions. Labour time was excessive for jobs that the parts manufactures specified 10 minutes for! Door handle replaced when unnecessary. As another reviewer mentioned, when labour racks up to extortionate amounts the ring and tell you you need more to keep looking (at which point I told them to stop!). Turned out to be an earthing problem with some wiring which was picked up almost instantly by a mate and was left undetected 4 hours in by a qualified car electrician at B&R. Diagnostics tests £60 when I didn't ever ask for it and could have told them that I had the issue. For this money you could almost buy a machine that can delete codes etc. The guy Lee on reception is rather up himself and tries to be condescending and sarcastic. Work was never completed within original time set out making me late for work on several occasions. Final blow came when a brake caliper cause B&R to issue a MOT failure and was replace by them. Very soon after brakes failed and brake fluid leaked out the new caliper through a stripped bleed valve. This was shown by a local garage and on further inspection the brake pad was not properly attached to the caliper in the first place either!!! The car was undrivable and B&R refused to pay for a courtesy car, send out an engineer, pay recovery or to pay a local garage to repair. Considered taking this to trading standards but didn't pursue in the end. When speaking to the service manager of BMW in Cardiff, he did not acknowledge B&R as specialists: to the contrary! Shocking experience with this embarrassment of a business. Have used excellent garages since who are friendly, reasonably priced, work to or 90% of the time within the service manual repair times and genuinely care about their customers and work with the customer who don't have this money grabbing attitude!
1 7 years ago (08-12-2017)

always really helpfull, great standard of work and very reasonable prices
5 7 years ago (03-04-2018)