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B&Q

  1. Stirling

Reviews, get directions and contact details for B&Q

B&Q
Address: Springkerse Retail Park, 1-3 Murton Road, Stirling FK7 7TL, UK
Phone: 01786 449559
State: Stirling
City: Stirling
Zip Code: FK7 7TL

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
Worse customer service. We have had two visits over the last two days and on both occasions the staff are really aggressive in their tone. One member of staff to another saying let’s make Stirling the best store ever. This couldn’t be further away from the truth if you tried. Does this store deliberately employ staff that are of an aggressive nature?
Honestly the worst customer service I have ever encountered. Have given this store the benefit of the doubt so many times as there aren’t many hardware stores locally, but every time I’m reminded why I don’t like it.nnThe staff are all walking around with their faces tripping them. On more than one occasion I have needed help to find something and asked a member of staff who are storming from one end of the store to the other. Not only do they not stop walking, they don’t know the answer and they send you to other stores using the most unenthusiastic tone of voice.nnMy new favourite thing to watch people try to use is the “self service/dont actually touch the till or scanner” till. Staff bark at you for touching the scanner which is on the customers side of the counter, and also bark at you for trying to scan before they’ve eventually managed to log in to the till.nnIt’s not hard to have basic customer service, especially in a store where people will need help to locate things.
Bought some plywood in Stirling store and used the wood cutting service . Had to do this twice as it was a few cuts required . Service on both occasions was excellent. Would highly recommend.
Went with the intentions of buying a glass light shade, so many to choose from, but unexpectedly ended up finding something far more more suitable for our size of living room which also fitted right in with our decor too. We bought a 35cm Trio Light Grey lightshade for £32. There were two sizes of this one and the larger of the two was perfect. It looks great and the amount of light we now have in the living room is really much better than we had with our old shade. A fantastic buy at a really good price.
Myself & gf was in looking for some paint for our new project, & couldn't seem to agree on different colours styles etc, Catherine however expert was more than happy to step in and probably stop a domestic helped us from start to finish with colours and gave us lots of helpful advice. Highly recommend her! Brilliant customer service
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