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Avicenna Medical Centre (Blackwood Medical Group)

  1. Blackwood
  2. Blackwood Hospi̇tal

Reviews, get directions and contact details for Avicenna Medical Centre (Blackwood Medical Group)

Address: Blackwood Rd, Pontllanfraith, Blackwood NP12 2YU, UK
Phone: 01495 227156
State: Caerphilly County Borough
City: Blackwood
Zip Code: NP12 2YU

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
Cannot fault this surgery since moving here 9 months ago. The receptionists, nurses, and medical professionals have all been superb. We did choose to change the Dr from the one we initially saw, since then have been extremely happy with the care received. Can always get an appointment when needed.
Dreadful surgery! Receptionists give out advice and tell people one thing , but the Drs do different and then when the receptionists are questioned why they said the opposite, they get defensive and talk over you and not answer your questions. Receptionists are not adequate, either there's not enough of them or they simply just don't answer the phone! Drs only do phone consultations and you could be waiting until 8pm for a 'morning' call back! Absolute joke of a surgery!nnUpdate - June 2024nSurgery still dreadful, they even take 11 daily to type out private referral letters despite being asked to refer via NHS and then they tell you they don't know when they'll actually do the referal!nDespicable surgery! Should be shut down, not fit for purpose!!! The doctors there if they actually do work there because you hardly ever see them, you get palmed off on technicians and pharmacists should be held accountable for their shoddy and pathetic excuse for work!nAny other industry, and they'd be held accountable!
Absolutely pathetic! Aberaman chemist has gone to the dogs!!! Staff stand and talk about personal issues while I have a taxi costing £15 a time waiting,sometimes I am the only customer but am left waiting longest 1hr 5min
I was texted in the morning to call to discuss my medicine. I called for 40 minutes to be told someone will call me in a week. My medication will run out in 3 days and I have to have it each day. I explained I’m having surgery in 2 weeks and prefer my medication be up to date prior. The lady then said someone will call today. No call. So I called the surgery at 5.30 and at 6pm someone picked up the phone and hung up. Call avoidance. I work full time and I’m constantly having to spend hours on hold for something I shouldn’t even need to discuss. Just issue the medication and tell me when to collect. The system is completely inefficient. Someone needs to step in at a senior level to address the conduct issues on call avoidance and look at arranging efficient processes that ease the strain the poor surgery is currently under. It really isn’t working at all. There’s some really lovely people working there so I don’t want to take that away from them but they need help. Could you please let me know the complaints procedure?
Excellent service,professionalism and support by àll the Doctors nurses and administration staff etc who work thankyou
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Avicenna Medical Centre (Blackwood Medical Group) map

Directions to Avicenna Medical Centre (Blackwood Medical Group) with public transportation

St Augustine's Church 130 meters
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Avicenna Medical Centre 140 meters
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Avicenna Medical Centre 170 meters
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Plaza Court 210 meters
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The Plaza 260 meters
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26
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