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Auxillis

  1. Peterlee
  2. Peterlee Insurance Agency

Reviews, get directions and contact details for Auxillis

Auxillis
Address: Fern Court Redmond House, Business Park, Bracken Hill, Peterlee SR8 2RR, UK
Phone: 0344 571 9280
State: County Durham
City: Peterlee
Zip Code: SR8 2RR

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews
I am writing to express my disappointment with the condition of the hire vehicle that was recently delivered to the body shop while my car was in for repair. Unfortunately, upon my inspection, I found that one of the tyres had large chunks missing, and the windscreen had a significant crack directly in the driver’s eye-line.nnGiven that this booking was made several weeks in advance, I was surprised that the vehicle had not been properly inspected before delivery. While I appreciate that Auxillis arranged for a replacement tyre and windscreen repair, I am concerned that this situation could have been avoided altogether. More importantly, I worry that had someone else received this vehicle, they may not have noticed the damage, which could have resulted in a potentially unsafe driving situation.nnI would appreciate it if you could investigate how this issue occurred and ensure that steps are taken to prevent something similar from happening in the future. As a customer, my expectation is that vehicles are delivered in a safe and roadworthy condition, especially when the booking is made well in advance.nnThank you for your attention to this matter. I look forward to your response.
Absolutely first class service, every department I dealt with were polite, helpful and professional. The hire car was perfect too, I had a journey that week to London and it fitted the bill perfectly. Thank you so much for your help and very well done.
Auxillis have proven that insurance is just a scam when it comes to the consumer. This organisation placed my car to a repair branch in Bellshill called collision repair who on two occasion's caused damage to my car and when these matters were raised with Auxillis their choice of resolution was to organise an assessor to inspect the damage caused by the repair garage who oddly knew the manger well from the repair garage & upon his report deemed the damages as “wear & tear” & “the owner causing purposeful damage” to my surprise and disgust at such lies and protection of corrupt businesses I assumed Auxillis would be interested to know I have all sorts of clear evidence to back my claims such as photos with meta data. time, date, location stamped, car tracking information, CCTV footage. With this abundance of information Auxillis weren’t interested, they stated they can only go on the report given and when I reached out to the assessors personally they ignored me and blocked my review on google that’s funny eh when this was raised with Auxillis they sent a letter of final response detailing their response of “we’ve done all we can” and included a £50 keep quiet cheque for my trouble. For what was originally a £150 fix has now become a £500 repair out my own pocket. If you think having tons of evidence to back you will work.. think again, this business is clearly working under unethical and unregulated practices & demonstrates the lack of trust within the insurance sector.nnMortal of the story, next time they want you to be truthful about your details, claims, information etc, just remember they aren’t truthful to start with, they’re already playing you into their scam.
My car got written off with only 2 months finance left to pay. No fault of mine as it was parked. I was given a hire car to use whilst my claim was going through insurance. I got a puncture whilst using the hire car. Told to ring number on key fob. Tyre got sorted but I was charged £287 for the puncture to be repaired. So I'm without my car, having to refinance another car and now in debit for a puncture because I can't afford to pay £287 out right. I've found the situation absolutely marvellous and not at all stressful. It's just been perfect
Great company to deal with. The car was delivered the following morning after being ordered. The delivery gentleman Mo was fantastic, really friendly and professional... a credit to your organisation Excellent communication and brilliant customer service throughout. Would highly recommend. Thanks guys! Marianne.
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Birchwood 60 meters
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Turning Circle 250 meters
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Edc Technical Academy 310 meters
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Swan Road 330 meters
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Swan Road 400 meters
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