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Andersons Ltd

  1. Guildford
  2. Guildford General Contractor

Reviews, get directions and contact details for Andersons Ltd

"Andertons Music Co. is a family-run musical instrument retailer. With over 50 years of experience serving the music community in the UK and now overseas, we have become renowned for our high-quality service and stellar reputation in the industry.From our Guildford store and online musical instrument shop, we offer musicians a huge selection of guitars, amps, drums, pianos, keyboards, synthesizers, recording equipment, PA systems, music accessories and more!"
Address: Weston Rd, Guildford GU2 8AU, UK
Phone: 01483 578887
State: Surrey
City: Guildford
Zip Code: GU2 8AU

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Reviews
I always wanted to buy a guitar from Anderson's due to being a fan of the YouTube channel. Finally choose the Sire Larry Carlton S7, it can't next day with a sticker on QC checked by Anderton's. It was in tune, action perfect, truss rod perfect and one of the best sounding guitars I've ever played. Haven't seen anyone else with this colour so I'll attach some images. Thanks again.
My latest purchase of many from Andertons was the Empress Effects Bass Compressor Pedal in blue. As always Andertons service was excellent and delivery prompt. The pedal itself is fantastic, very versatile and easy to use. I look forward to trying some other Empress products, if this is anything to go by they'll be fabulous.
Excellent! Had a great time on my first visit. This photo only shows just one area of the shop. The selection of guitars are amazing, along with sound rooms, speakers, keyboards and accessories. Very helpful and friendly staff, great service, so much so I bought my first guitar there even though I just went in to look. They set up any guitar I wanted in the sound room, and gave me all the information I needed. I Purchased everything I required to get started. Will only be using them from now on.....!
Excellent service visiting the store. The staff encouraged me to try the guitars I was interested in side by side in a dedicated room. They gave me as much time as I needed and were attentive without being pushy. When I asked questions about a specific feature on the guitar the guy didn't know and so rather than give an invalid answer he went to find the right person. This was greatly appreciated. I had gear to part exchange. Part exchanging in a store is never going to get the best price compared to private selling, but their exchange policy is clearly explained and is consistent. I value this transparent approach. Andertons have separate section for the really pricey/ rare guitars. The staff are extremely careful and protective of these guitars. This is good to know as if I was buying these guitars I wouldn't want the usual handling that takes place with normal shop floor stock. Great service from Ben Elmer and team, thank you.
Back in May I was travelling through the UK from Australia. Since I’m a big fan of the YouTube channel, I convinced my fiancé to drop into Andertons while we were travelling to visit family on a tight schedule. The shop is large and has quite a nice range of guitars on display. I was hoping to test out a Rabea Chapman guitar however the staff wouldn’t approach me at all… so after a few minutes we left the store. Probably would have made a sale out of me too, maybe next time… At least I can brag to my mates in Australia I’ve been to the Andertons store in Guildford UK.
Wanted a Les Paul, had played the model I wanted 60' Standard but have been waiting for "the one" with a killer top. Andertons had actual photo's of each Les Paul against serial number. I wouldn't call it a gamble. The photo's on Andertons site didn't even do the top justice, they do all their own checks as well belts & braces. Really happy with my guitar. Best UK retailer bar non. Thank you.
A few months ago I bought a new Sire acoustic guitar from Andertons. As a novice player I had been feeling that the string action was too high but after sending photos and explaining my view Andertons immediately took it back without hassle or question, made various adjustments to the bridge, nut and some of the frets, fitted a new set of strings and returned the instrument to me - all at no charge, under warranty. The guitar is now far more comfortable to play. Their courtesy, responsiveness via phone and email, quality of work and overall customer service level has been quite incredible, in an age when few companies even bother to understand their customers' concerns. I highly recommend Andertons, without reservation. They were simply brilliant to deal with.
Purchased a new guitar which I found to have a few defects,which I purchase a few weeks ago, but I’ve only just been able to unwrap it and have a look at it due to bereavement. I have found there to be a few defects There is a range of marks underneath the scratch plate which is see-through. Also a small scratch near the bridge and a son one side of the guitar. I personally contacted Anderson’s by email only to be told that the 48 hours has passed to report any damage in transit. Now to me the issue with a guitar is not damaged in transit but defects and I would like a gift card or a percentage refund refund for the damage. The service I have received is shocking as a customer expected more because their YouTube videos are amazing, and that was the reason for my purchase. I don’t think I will do business with Andertons again due to this faulty and now been told I am not entitled to nothing because it’s past 48 hours. My goods now will not be worth the almost I paid for them. I wouldn’t recommend this company but hopefully I can be proven wrong and they will amend this issue because I would like to give them business but at the moment. It’s an absolute no. So a little update I had contact with the company and yes they offered an exchange for the same model but it was also damaged so I tried to sort an alternative with them but they weren’t willing to give a complimentary small upgrade due to the stressful ordeal. So I had to settle for a small refund even though it has not covered the cost of a repair and replacement of parts
I ordered a Drum Microphone set for my son’s Christmas which was an easy process online. The staff in Anderstons were exceptional with their support when I showed my anxiety about a timely and safe delivery of this expensive item Each call I made was answered promptly and the staff were extremely helpful and knowledgeable as they explained in detail the process and the timings. When the order did not arrive on the expected day, they were the ones who made contact with the delivery company and kept me up to date. The communication by email was excellent and no query was left unanswered. I will definitely order from them again. Highly recommended.
Have been a customer of Andertons for years. Wanted to highlight some great service I received from Sam today. Dropped a guitar to have a service and setup and had been looking for a Gretsch hollow body for while. Sam talked me through some of the different models and their technical specs. Ordered 2 from the warehouse which I came back later in the day to try. I was given the time and space to try both and ask any questions even though it was very busy. Decided to purchase one which I’m very pleased with. Would always return to buy guitars from here, far better than buying online. Good service goes a long way
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