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Reviews, get directions and contact details for Aerial ABW Cabs

Aerial ABW Cabs
"Offering private hire taxis, Aerial ABW Cabs Ltd is easily the largest taxi company in Midlothian. We are also the oldest taxi company in Midlothian, established in 1968.Our taxi office is 24 hours a day, 7 days a week. No other Midlothian taxi service is open 24 hours, every day of the year.We operate a state-of-the-art computerized booking and dispatch system. GPS satellite tracking is in all our vehicles for passenger safety and improved efficiency. The computer booking and dispatch system we use is Autocab and is fully backed up by 24-hour technical support.We have accounts with all the major hotels and blue-chip companies in Midlothian. We also carry out work for Midlothian and Edinburgh Councils and social work."
Address: Unit 6, Easthouses Industrial Estate, Easthouses Road, Easthouses, Dalkeith EH22 4DJ, UK
Phone: 0131 663 3232
State: Midlothian
City: Dalkeith
Zip Code: EH22 4DJ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I am giving this review because the call centre staff and one lovely taxi driver helped me after one of the drivers clearly thought my fare was pointless when he drove off after showing up 10 minutes early and drove away while I walked to the door the appointment I had this morning would have cost me £75 if missed . The reason this is 5 star is because ABW always get me out of a jam but one driver almost ruined my day and cost me £75. Thank you staff and thank you driver who showed up within a few minutes without you this would have been 1 star. Great service shame one team member was in a rush If a driver doesn't want £12 for 5 minutes work and tip don't accept the job. I regularly book fares of £30 and rely on this service.the call centre staff and drivers are great. This one driver almost destroyed my confidence in ABW. Please don't book that Octavia for me again I'd rather get the bus.
Good. But the driver didn’t take credit card, so we had to find a cash machine to stop at. Would have preferred not to have that inconvenience! Thanks for your question Aerial ABW. I booked via phone and confirmed my booking before I travelled, so perhaps it’s a question that your operator’s can ask: payment by card or cash? I can’t remember whether your app gives you the option of specifying card or cash.
I have always used this company in the past but safe to say won’t be happening again. Utterly disappointed at the man that had answered the phone, I got picked up from my house and dropped off at the Doctors’s with my ill son the pick up service was great but I was told for return just to call them back however when I did was told none available as all booked fair enough but I then called back again to find out if they had any cancellations or could help with any other companies they know off as my house is a bit of distance to walk with a toddler and the man was so rude and dismissive over the phone, I wouldn’t have called back if I wasn’t desperate but to be treated like that was ridiculous.
Don't like offshore call centre. That's why have given rating if 3 But can't fault local drivers. . If I could guarantee local taxi then id happily use more often. But have been told on several occasions that they couldn't guarantee a taxi would be available until the booking time for us and our small dog.... If you book a taxi you expect it to be there and not cancelled at last minute.Service: Limousines
Taxi turned up on time but I did not see my notification, driver called and was very polite. Taxi was booked to take my husband to get his car and he was very friendly and chatty. He must have been good as my husband gave him a bigger tip than usual lol. Would definitely use them again
Would have given no stars if that was an option! Booked taxi at 8.15 for a 11.45 pickup. Apparently on a Friday schools take president, which wasn’t told to us. Also it was our mistake for not stating that it was for a wedding. Called and told it would be 20 minutes late however it didn’t turn up till 35 minutes after it’s pick up time. Got the bus instead. Poor customer service and no taxi service!!
Your call takers need to appreciate, and be trained to expect, that when a customer books a vehicle it is not unrealistic to request an eta so they can plan for pick up. Your call taker this evening either failed to appreciated this or was being purposely evasive in not providing an eta. Appropriate Feedback left!
My driver today was perfect, phoned me to clarify the pick up point and was chatty in the car. The automated booking service left a litte to be desired. I wanted to be picked up at the corner between two roads, but it wanted a house number which lead to the confusion of pick up point and the necessity of the driver needing to find me! In future, I'd much rather talk to a human to book a taxi!
Absolutely raging. Booked a taxi at 5.30 for 7pm. Never showed up and when I phoned they said it was cancelled. No drivers available. No one informed us it wasn’t coming which made us late for our night out which was booked. If we’d known we’d have made alternate arrangements. Poor show ABW.
Got a taxi that arrived a bit later than estimated on phone but wasn’t an issue for me. I was able to track on phone. Very friendly driver and reasonable rates
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Directions to Aerial ABW Cabs with public transportation


Little Acre 70 meters
3
48
N3
X33
Easthouses Way 230 meters
3
48
N3
X33
Hawthorn Crescent 240 meters
3
48
N3
X33
Hawthorn Centre 430 meters
3
48
N3
X33

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