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Ace Security & Electrical Ltd

  1. Braintree
  2. Braintree Electrician

Reviews, get directions and contact details for Ace Security & Electrical Ltd

"Formed in 1990, Ace Fire and Security are proud to have worked with national institutions and globally-known names to provide comprehensive fire safety and elite security solutions.But you’ll find many of our installations across homes and commercial properties close to our headquarters in Bedfordshire.Here at Ace we are very proud of our accreditations. Every accreditation we comply to means that every fire and security solution we install is backed by decades worth of stringent quality control and experience from the organisations we’re registered with."
Address: Lakes Ind Park/Lower Chapel Hill, Braintree CM7 3RU, UK
Phone: 01376 528852
State: Essex
City: Braintree
Zip Code: CM7 3RU

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Reviews
Homeowner in Oakley I would highly recommend this company. From the initial contact everything was handled in a prompt and professional manner. The person who surveyed our property prior to the installation of the alarm system was very knowledgeable and he fully understood our needs. The installation team turned up as arranged and the equipment was installed to a very high standard. The engineers also spent a considerable amount of time explaining how the alarm and CCTV system operated. Thanks everyone for a first class service.
The alarm has been installed for about 6 months when I received this request for feedback. My first experience was very good in that after arranging for a survey and a quote an engineer arrived a day or two after. He was very helpful in that he explained everything very fully so that I was able to understand the system. An email/letter arrived very quickly and I accepted the price. That's when everything took a dive. Despite telephone calls and emails to the local office in Cambridge and promises of action nothing actually happened for about a month. In desperation I then rang the office in Bedford. Action at last. The alarm was fitted by a young engineer who had only recently joined the company. He was excellent. Even fitted the Box so that I did not need to redecorate the Hallway. Explained fully how to operate the alarm and was very friendly and helpful. My wife and I are in our 80's so he was very patient as well. Wrote to the company and told them what a grand job thier engineer had done but complained about the earlier administration problems. No response from the company. Pity that they can't be bothered to acknowledge letters or listen to what their customers have to say. Alarm System is brilliant. Simple to use.
Ace made buying an alarm really easy. A member of their team turned up at a time to suit me, explained my options and followed everything up in an e-mail. Engineer went through all the controls with me and I even received a M&S voucher as they came recommended by the in-laws, who received a voucher also.
I recently had a wireless alarm installed at my home and was extremely happy with the works completed by the Ace engineers. They were very polite and left the house immaculate. I would not hesitate to recommend their services for an alarm system.
Fantastic! So glad I found Ace to help secure our business premises. Local to Bedford, they installed an access control system and a CCTV set-up that really makes a difference to our offices in the area. We've continued to use them for ongoing maintenance, and the Ace team were even kind enough to train our staff to make the most out of the new installations and troubleshoot basic problems. Highly recommended to anyone looking for a security solution for their business.
I purchased a house last month with Ace system installed. the system keeps going off and I've called ace to ask for help as I know nothing about it and never purchased it myself, I've explained I have a month old baby and I just need it disabled or stopped.. The engineer told me I have no maintenance contract and put the phone down on me, and the phone service where unable to help because the engineer told them to ignore me. That's Ace customer care and service. Now I have an Ace alarm going off and I have to wait till Monday to have it dealt with. So much for 24hour service!!! Disgusted!!!!!!!!!!!
Our alarm started malfunctioning and we couldn't work out why. A call to Ace resulted in an engineer visit about 4 hours later, he diagnosed a faulty sensor, replaced it and it's all now working normally. Excellent.
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