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Abbeyfields Vets

  1. Uttoxeter

Reviews, get directions and contact details for Abbeyfields Vets

Abbeyfields Vets

Story

We are a kind and caring team in Rocester who are dedicated to delivering veterinary services and facilities, such as nurse clinics and dental procedures.

Address: 67 High St, Rocester, Uttoxeter ST14 5JU, UK
Phone: 01889 590449
ku.oc.tevidem@etaghtuos
State: Staffordshire
City: Uttoxeter
Zip Code: ST14 5JU

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 – 11:00 AM
Sunday: Closed

Update Info

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Reviews
We have been going to Julie Gray and her team at this lovely practice for over 20 years. The staff are very caring and friendly. We have called them out a number of times at night and it has never been a problem. In our opinion they are very reasonably priced.
8 years ago (06-07-2017)
Top service. Excellent staff.
7 years ago (10-02-2018)
Cannot recommend them enough, they saved my dogs life, after months of taking him to another vet and being fobbed off constantly we decided we would take him to abbey fields, best decision we've ever made! Took him in straight away and got to the route of the problem and i have my puppy back :) always there if you need some advice. And for the people who have reviewed and moaned about "how expensive they are" you cant put a price on your pets well being. The service we have got is 11/10. Don't skimp out on your pets!!!
8 years ago (07-04-2017)
Unfortunately I have to leave a very poor review for Abbeyfields vet Rocester. Please avoid this place at all costs and read on to see why. This vets is conducting its business without morals but don’t take my word for it I have attachments the invoices for proof. This nightmare began when our cat had constipation so my partner took him here without really doing any research as the cat was in a lot of pain and because it is very local to us. He then relapsed shortly after the initial visit and we had been assured of a free post op check up so my partner went back didn’t sign any liability form but when we collected him she was handed a second massive bill on top of the first huge bill. This all happened before I did some analyse of the invoices which I have to do as part of my job. When I reviewed the invoices I was shocked not only with the costs but also the charges for things we didn’t even receive. 1 x Feline X Ray £220. I phoned a few local vets and they are charging £70-80 for a single X ray. Even a human chest X ray can be done for £120 privately. Just Google it and phone around. 1 X Feline Bloods £125. Again this is 50% more than the national average. More criminal than this though is the charging for procedures that aren’t even spoken about/carried out. The cost of putting the cat under a general was £85 but we were only told he was sedated after collection. This is abbreviated on the invoice so I guess they were hoping questions were not going to be asked. In the second invoice same procedure no “general” (strange that) but a cost for daytime hospital day care of £52.80 even though when we asked to pick him up we were put off twice, hence his daytime care was not our liability. I assume they kept him all day for the second time with shorter treatment and no “general” just so they could bump up the bill. All in all the cat had 2 simple Enama procedures and we had a bill for £800. Seem high, that was all our friends and local pet owners thought so to. In fact we asked around and this vet has a history of overcharging but we got this info too late. When I have costed these procedures I get a total cost of £400-£500 max, hence I feel I have been overcharged at very least £300. Some vets have told me that the procedures were excessive and a simple diagnosis was all that was required. Hopefully this review will save other people a packet of money and hassle. Moving on the customer service I went in to discuss the costs. I was fobbed off and told by the vet was unavailable so I left my number for her to call me back for a chat. Guess what no call all week so I went in again. This time the vet sheepishly saw me brought an unknown man into her room with her. I started going through the costs and trying to get clarity on the discrepancies and high costs and didn’t get anything like a reasonable answer. In fact the unidentified man started to become aggressive (I assume he realised I had caught them out) and he started pushing me out of the door. I sure they will cry sour grapes but I have paid for vets before and will continue to do so without complaint if costs are fair and clearly laid out. My advice is please avoid this vets at all costs! Best regards
8 years ago (20-03-2017)
I was looking for a vet that was more geared to the breeding of dogs and not just for pets and was recommended Abbeyfields from a friend of mine. Since taking my dogs to them I've received excellent service and all the staff treat my dogs as if they were their own. always been happy with the service and care take of my dogs. I live 40 minutes from this surgery but would not think at taking my dogs anywhere else. Well done to all the staff.
10 years ago (09-12-2015)
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