A.P.S. Gas Services

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"Appollo Gas Services have been established in the North East of England for over 37 years and have a great reputation for customer service and professional boiler installation in the North East.We are accredited suppliers and installers of the top-performing brands in the industry, including Worcester, Vaillant, Vokera, Baxi, Ideal, Viessman and Magnaclean and have an enviable reputation for the highest quality installations by the friendliest engineers.We also run a value-for-money boiler servicing programme to maximise the performance and economy of your gas boiler.We also offer a range of finance deals through highly respected finance providers."

Address: 9 Hanbridge Ave, Newcastle ST5 8HH, UK

Phone: 01782 562956

State: Staffordshire

City: Newcastle

Zip Code: ST5 8HH

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Reviews

Needed parents old gas fire with back boiler serviced. Other companies weren’t interested but Apollo came quickly and engineer was lovely with my 97 year old mum. Good job done and certificates provided. Excellent service.Service:&nbsp;Heating system maintenance

They were able to give me a service date the same week I contacted them and on the day that best suited me.  Had their engineers service our fire and boiler.  Arrived on time, friendly, efficient, tidy and offered advice about our unusual system.

Very poor customer service.  Engineer didn’t turn up for first appointment as they forgot to “assign” the job. Charged £70 to visit and advised me to “see how it goes”. Problem got worse and Engineer didn’t turn up for next appointment as called in sick but company showed no understanding of frustration caused by taking more time off work. Arranged for someone to let them in as I was away for work but they insisted I pay immediately without being able to check repair had been completed. Cancelled job and put phone down on me when I explained I would pay as soon as I got back 3 days later.  Ordered part on Amazon and Newcastle Electrics fitted it 24 hours notice for half the price. Newcastle Electrics emailed invoice after job complete with 3 days to pay.

I am well chuffed with the job that Appollo gas did for me, repairing the timer-box and a part on boiler. Detailed explanation given of what is wrong. Very caring and sympathetic and understood I had not long tiled, did their very best for me. The thing is their HONESTY!! They said what they were going to do, and when and they did it, and they give me a reasonable price. Thank you would recommend this firm, and will use again.

An excellent company, professional and helpful. I got a good quote up front for the work, they arrived on time, did the work well a gas service and were good enough to talk me through everything. When I needed some certificates dropping off, Deborah in the office and Daz the engineer couldn't have been more helpful.

Felt something was was missing ! Compared to previous guy who serviced boiler but not able to contact now ?  just didn' t seem as thorough. I maybe feeling that having found a problem they didn't pursue it along with the service. To me if you are servicing a product and there are additional issues you fix them if simple within the service price or more serious give a quote for additional fix and deduct part of service cost against new work. Still waiting for a Gas Safety Cert. Which I thought was a legal requirement ?  At 84 pound it's easy work and quick turnover. Got to get their money flowing during Covid. Everything is Covid excuse now. Conclusion is will not be using them again and if boiler wants replacing they not invited.Service:&nbsp;Heating system maintenance

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Moorthorne Crescent 70 meters

Moorthorne Crescent 100 meters

94B

Wolstanton Road 180 meters

Ashcroft Road 250 meters

94B

Bradwell Hospital 260 meters

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A.P.S. Gas Services

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