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A E D Adjusting

  1. Wirral

Reviews, get directions and contact details for A E D Adjusting

Address: Faversham House/The Gateway/Old Hall Rd, Birkenhead, Wirral CH62 3NX, UK
Phone: 0151 346 2978
State: Merseyside
City: Wirral
Zip Code: CH62 3NX

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Reviews
AED were appointed to my claim by ageas. They were great at first and they made visits to the severely damaged building within weeks. They filled me full of confidence with their abilities. Don’t be fooled. Ask for a different firm. After sourcing quotes myself for the work they appointed their own contractors to quote the work who gave a quote £10,000 lower than my 2 contractors. They then took over 4 weeks to “review” the quotes. They never remained in contact and I found I was having to phone every other day to which I was just being told it was in review. I finally had enough and it took me 14 phone calls and the request to speak to management in the same day to get some movement. They then wouldn’t consider a different quote other than their own. I complained to Ageas who pushed them into moving the case along due to the building being dangerous due to an explosion. They left us with this situation for 2 months. We had high winds and bad weather threatening the collapse of the building. AED have told Ageas that they remained in contact with me throughout, which they haven’t. I wish I’d read reviews on them before accepting them as the loss adjusting company. They lie! They need investigation!!! Terrible company and the office staff are rude! Ageas now won’t do anything about the complaint as AED lied to them and told them they’d kept in contact but they haven’t. Professing this further as it seems a running trend with r his company!!!
Truly Awful business. on hold over the phone between 30 and 60min each time, Email address provided bouncing back, not following or chasing reports, taking days/weeks to move claims, no sense of urgency when help is needed most during fire claim, even the insurance contracting AED to manage the claim on their behalf has had to raise a complaint as they were so unsatisfied with their service. Lady was rude over the phone to me and talking over me, they kept saying they will make a note and chase report bu nothing is happening. Company shouldn't even be in business... avoid at all cost and ask your insurance to use a different loss adjuster if you can change as you are in for a world of pain believe me.
Terrible! my claim is still ongoing from April 2022 after a house fire and they have just been ignoring my emails as if dealing with this sort of incident isn't enough already. Just can't get through to these people at all. DO NOT USE THEIR SERVICES!!!
Absolutely shocking, a truly awful company to deal with! They lie at every possible opportunity and never keep to any promise they make! Save yourself the headache and ask for a different loss adjuster. Four months after a garden fire and I'm still no further forward from when the fire happened. How this company can still operate is truly beyond me. Honestly stear well clear off them at all costs.
4 months and still no update on fixing a simple garden wall. Seemed annoyed at me when I said I didn't want a cash settlement. Failure to ever call back when promised. Constantly having to chase every few weeks to understand what's going on. Ask your insurance company for a different loss adjuster and save yourself the headache.
Absolute disgrace of a company. Just in the process of moving back home following a house fire in February 2021 and the work that has been carried out is a disgrace. Painting is shocking to say the least, house still has smoke damage which I am having to clean myself and there were items which were smoke damaged strewn all over my garden which I have had to pay for to be removed, even though some of this belonged to the contractor carrying out the work. I have been trying for over a week to contact this firm to ask if they could get all of this sorted and keep getting fobbed off and promised a call back which doesn’t happen.
Not a great company. Ok at first, but considering we got flooded there was zero compassion in dealing with our claim. We had payment for the contents aspect of claims 5 months after the flooding and the buildings is still Ongoing. You have to phone everyday to get some kind of response and that is usually ‘it’s being ’reviewed’ or ‘waiting further information’ never kept up to date and all we actually want is to get out home back.
What a cowboy company waste off time been 10 months still no joy staff lie to you never believe them con companies should be struck down
Probably the worst loss adjusting company and service you can experience. Would never ever deal with them again. Have had numerous discussions with the companies they work alongside with and the experience from clients in general about how bad the service is quite bad. Dealt with Adrian Whittle, absolutely no empathy and did nothing whatsoever to help....can not believe people like that exist. My insurance company overturned multiple decisions Adrian because they could see that it was incorrect what he was doing.
Disgusting service, terrible at communicating and really unsure why Ageas claims has a partnership with them. Additionally they sent us rude contractors to do a half job which doesn't help us in any way when having to deal with damages in our property that cost thousands of pounds.
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