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1st Choice Removals & Storage

  1. Dorset
  2. Dorset Storage
  3. Wimborne Minster Moving Company

Reviews, get directions and contact details for 1st Choice Removals & Storage

1st Choice Removals & Storage
Address: Canford Business Park, Magna Road, Wimborne, Bournemouth, Dorset BH21 3AP, UK
Phone: 01202 570970
State: Poole
City: Dorset
Zip Code: BH21 3AP

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews
Aweful company, half loaded the truck and then told me we had too much stuff and would need to pay extra, mainly because the garage wasn't included in the quote, and by moving boxes from the house to garage meant I had to pay more? Also lost the feet to my sofa, Still haven't turned up after 2 months and all the boxes and bags have been unpacked.
7 years ago (15-05-2018)
We are very sorry that you are not happy with your experience Mrs Gilson, we do try our best to make sure all of our customers are satisfied. We are sorry we could not get there at the estimated time of arrival, this was due to traffic which is beyond our reasonable control and we do mention this in our terms and conditions. The staff did call you at 2.59 PM on the day (they have a call log on their phone displaying your number) to explain why they were late and to inform you of a revised arrival time but did not get an answer. Upon arrival at your home, our guys were told by your builders that if they had arrived 5 minutes later then they would not have been there as they were just leaving, and asked us to put the piano in the garage. Our staff advised against this and one of the builders (a young gentleman with lots of tattoos) contacted your husband to ask what he would like us to do with the piano, and your husband asked for it to be put in the house. We obliged and did so, but were told by the builders to leave the piano in the crate, and they would assist you with unpacking it the following day, as they were in a rush to get home. A further point, we would normally insist on unpacking such a crate as we would remove the crate and re-use it as they have a value of around £150.00. It is smart business for us to unpack it. Apologies again if we have not lived up to your expectations, but we do not accept that we neglected our duties in any way. Many thanks, 1st Choice Removals
8 years ago (14-12-2016)
Excellent from start to finish. Received a very fair quote, along with different options at different costs. Informative without being pushy on the sale. Phone communication prior to move was excellent and despite opting for a 2 man option, 3 turned up on the day. 3 cheeky guys, but that helped reduce the stress on the day and kept everything light hearted (providing your fuelled them with coffee)! Handled the 4 hour delay in getting keys well and unloaded swiftly. Brilliant! Can't find a fault with them.
10 years ago (09-05-2015)
Very bad service. Were supposed to be at my house at 12 noon and we were told we would receive a call 30 minutes prior to arrival. The drivers turned up at 5pm when my husband had to be out to collect the children. Luckily our builders were outside and let them into the house to complete the delivery. They were supposed to uncrate a piano but just left it in the middle of the sitting room crated. We had to uncrate it ourselves and move it into the correct position. When I phoned to let them know I was told that it was our fault for not being home for the delivery! 5 hours late and no communication yet it was our fault! No compensation, no apology. Disgraceful.
8 years ago (13-12-2016)
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